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Customer Services

4 months ago

Witham, United Kingdom Anderson Scott Solutions Ltd Full time

**Customer Services / Service Desk**

**Witham**

**£25300 plus excellent benefits**

Do you have customer services or service desk experience? Are you looking for an exciting new role? This may be the role for you

A very well-established distribution company is looking to recruit an experienced Customer Services or Service Desk administrator to join their busy and friendly team, based in Witham.

Reporting to the Service Desk Manager, you will provide a central role for field service to ensure standard working procedures and customer service is maintained efficiently, ensuring excellent standards of service to the customer is provided.

**Key Responsibilities**
- Providing product and technical information, together with advice tailored to customer requirements.
- Identifying customer product requirements and where necessary liaise with suppliers our purchasing department.
- **Allocate all jobs to engineers via ERP effectively and efficiently.**:

- Supporting the sales team and customers by checking stock, raising quotations and processing sales orders from start to finish and maximise service level agreements (KPI’s)
- Ordering products from suppliers and liaising with our purchasing department.
- Proactive review of customer service disputes to identify root cause and corrective actions.
- Managing the WIP (Work in Progress) in line with company policy

**Essential Skills and Experience**
- Experience in a Customer services or Service Desk environment
- Experience of an ERP and Engineer Planning System
- Confident use of MS Office
- A parts or service orientate background is preferred but not essential.
- Good knowledge of UK geographics to effectively plan resource by area or region.
- Teamwork, ability to work confidently within a group and on own initiative.
- Time Management, ability to manage time effectively, prioritising tasks and working to deadlines.
- Proactive attitude to service delivery, examining better methods achieving service levels.
- Flexibility, ability to adapt successfully to changing situations and environments.