Senior Application Support Analyst

1 month ago


Borehamwood, United Kingdom Elysium Healthcare Full time

and third-line support.

**Your responsibilities will include**:

- To work effectively and productively with all other levels of IT department
- Supporting users with problems, performing technical diagnosis and resolution remotely or arrange a site visit
- As required, provide timely communication to users on the status of their service requests and incidents
- Support colleagues in the business by spotting issues which have been escalated
- Prioritise and schedule assigned support activities and tasks

**To be successful in this role, you'll need**:

- Experience of performing a similar role at other organisations
- Skilled in IT problem diagnosis and resolution
- Strong communication and interpersonal skills, with an ability to communicate effectively and professionally
- Ability to produce clear written material
- Ability to communicate technical information in a clear and understandable manner to non-technical stakeholder
- Customer focused and goal orientated with keen attention to detail
- Strong planning and organisation skills

**Desirable Technical Skills:**
- Experience Supporting Business Applications in one or more of the following domains: Clinical, Financial, HR, CRM
- Exposure to MS SQL server and power-shell would be beneficial is essential
- Understanding of PC hardware set-up /configuration and TCP/IP networking skills is essential
- Ms-Office Suite

**Where you will be working**:
**Location: **2 Imperial Place, Borehamwood, Hertfordshire, WD6 1JN

You will be working at Elysium Head Office in Borehamwood which is commutable from St Albans, London, Luton, and Watford. There are excellent railway transport links with a 25-minute train journey to London Kings Cross Station.

**What you will get**:


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