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Service Desk Analyst

4 months ago

Borehamwood, United Kingdom Pertemps SSDC DDT Full time

Service Desk Analyst
Our client in the insurance industry are looking for a Service Desk Analyst to join their team based in Borehamwood.
This is a full-time opportunity to provide 1st Line Support to our client's internal business users and provide high quality desktop support. 

This is an office-based position so travel to Borehamwood is essential. The working patterns will be Monday-Friday with some early starts (7.30am) needed.
Weekend overtime available.

The role and responsibilities:
- As a Service Desk Analyst you will provide 1st Line Support, making the first attempt at incident resolution and completing the initial assessments of service requests. 
- To take ownership and management of the incident and service request life-cycle, including verification and closure.
- Receive, log and triage calls from the business and process them in a timely manner.
- Highlight training needs across the company.
- Escalate incidents where needed to 2nd and 3rd Line Support.

What we are looking for:
- Experience within a similar role, within Service Desk Management and 1st Line Support.
- Thorough incident management and analytical skills.
- Knowledge of Active Directory 2000, Microsoft Windows and Office XP suites, Service Desk and Asset Management software. 
- Ability to work to strict SLAs. 
- You will need to be able to deal with a high volume of open tickets at any one time. 

Please apply now and we will be in touch in due course