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Customer Experience Coordinator

4 months ago

Deeside, United Kingdom Landstruction Full time

**About the Role**:
Are you passionate about delivering exceptional customer service and eager to dive into the dynamic world of landscaping? Landstruction is seeking a dedicated **Customer Experience Coordinator** to become a vital part of our team. As the first point of contact for our customers, you will play a key role in ensuring their enquiries are handled efficiently and professionally. You'll also support our senior management team with a range of administrative duties, contributing to the smooth operation of our vibrant business.

This position is perfect for someone who wants to develop a broad skill set in a fast-paced environment, gaining valuable experience that will pave the way for future career growth.

**Key Responsibilities**:

- **Customer Interaction**: Handle incoming calls with a friendly and professional manner, ensuring customer satisfaction.
- **Customer Aftersales Support Management**: Oversee and manage all aftersales support cases, ensuring timely and effective resolution of customer issues. This includes:

- **Case Handling**: Addressing customer concerns and queries post-purchase, providing solutions and ensuring a positive experience.
- **Portal Management**: Regularly updating our in-house customer care portal with the latest information and status of support cases.
- **Communication**: Coordinating with customers and internal teams to ensure smooth and efficient resolution of support cases. Maintain clear and consistent communication with customers, keeping them informed about the progress and resolution of their issues.
- **Administrative Support**: Assist the Contracts management team, and senior management team with various tasks ensuring smooth operations.

**Essential Skills**:

- Proficiency in Microsoft Word, Excel, and Outlook.
- Strong organisational abilities

**Desirable Skills**:

- Excellent problem-solving skills.
- Ability to learn quickly and adapt to new challenges.
- Strong communication skills, both written and verbal.
- Capable of juggling multiple tasks simultaneously.
- Self-motivated with a proactive approach to work.

**About Landstruction**:
Since 2010, we’ve dedicated ourselves to providing exceptional service, driven by the passion and expertise of our team. At Landstruction, our people are our greatest asset. We foster a culture where every team member enjoys their role and contributes to our collective success. We are committed to helping you become a master of your craft, providing comprehensive support and training along the way.

**Why Join Us?**

At Landstruction, you are not just joining a company; you are becoming part of a team that values excellence, growth, and collaboration. We offer:

- **Career Progression**: A chance to develop a broad set of skills within a supportive and growth-oriented environment.
- **Team Spirit**: A positive workplace culture where everyone’s contributions are recognised and celebrated.
- **Competitive Compensation**: A salary range between £24,000 - £28,000 per year (dependent on experience), with additional benefits including:

- **Education and Training**: Opportunities in partnership with local colleges and universities to further your professional development.
- **Annual Bonus**: Recognising your hard work and contribution.
- **Employee Benefits Programme**: Access to a range of benefits that support your well-being.
- **Company Events**: Regular team-building and social events.
- **Pension**: Secure your future with our pension scheme.

**Schedule**:

- Full-time, 8-hour shifts.

**Experience Required**:

- Preferably, at least 3 year of administrative experience.

**Ready to embark on a rewarding journey with Landstruction?**

Pay: £24,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Employee discount

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Experience**:

- Administrative: 3 years (preferred)

Work Location: In person

Application deadline: 24/06/2024
Expected start date: 01/07/2024