Warranty & Returns Coordinator
2 weeks ago
Clarity are delighted to be recruiting for our long standing client, a fantastic, busy and successful national brand.
You will also be in charge of reconciling our daily and weekly figures that the department produces.
You will be responsible for helping the Online team by handling the customer returns that come from website orders along with handling customer warranty claims.
About You:
- You will need the ability to work under your own initiative under pressure with daily deadlines.
- Excellent Customer Service skills and attention to detail
- No experience is required as full training would be given on all aspects of the job, but you will need a professional telephone manner and be able to handle customer calls, managing expectations along with being always organised with your workload.
The Role:
- Handling Website Returns and processing them physically as well on our systems.
- Processing exchanges and refunds for customers
- Liaising with suppliers on the progress of warranty items.
- Liaising with our retail stores on returns and processing these.
We have immediate interviews available with our client and Clarity (CT Recruitment) will respond to all suitable applicants within 3 working days.
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