Client Services Representative | English

4 weeks ago


Camberley Surrey, United Kingdom Hays Full time

28K + 5% company bonus +excellent benefits, Customer Care Representative, Camberley, Full Time 18 month FTC Your New Company
This is an amazing opportunity to join a company which continuously invests in its people, products, customers and technology.
Your duties will be to support customers with a first-class customer service journey, including managing multichannel inbound customer enquires, logging all service requests related calls on the appropriate CRM system, checking the contract and warranty status of the reported system and capturing all the contact information and process checks. You will coordinate all logged service request calls to the respective technical support teams. Act as a point of contact for the switchboard for general customer-related enquiries, forwarding them to the appropriate areas of the business. Create spare part and test equipment orders as required by the customer service engineer for planned visits and coordinate their delivery.
Experience of using a CRM or ordering system
Experience of working in a sales /order processing / customer service environment, where you have been previously responsible for the accurate processing of sales orders over the phone and via email
Proven experience of handling telephone-based customer queries
Articulate, polite and conscientious phone manner
Able to learn complex software systems effectively and efficiently
Salary: £28K + 5% company bonus +excellent benefits, Customer Care Representative, Camberley, Full Time 18 month FTC,
Core hours are 8am-4pm & 10am-6pm (rotating), and there is a hybrid office/home split. This is a 7-day contract, so there may need to be flexibility for 8am-8pm hours Mon-Sunday, as there may be occasional business cover requirements. Working extended hours are eligible for overtime/enhanced pay.



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