Service Co-ordinator

4 weeks ago


Egham, United Kingdom Syscom Building Management Ltd Full time

**About us**

Established in 1998, Syscom Building Management Ltd creates tailored and custom-made solutions in the engineering, software, commissioning and maintenance of Building Energy Management Systems (BMS, BEMS).

Soon after our incorporation, Syscom became the main UK installer and service partner for American AutoMatrix. This started a trend and over the next few years the company became an Automated Logic Partner, Trend Systems Integrator and IBM Approved Supplier to name just a few. In 2003 it gained Safe Contractor Accreditation and later became an NICEIC Approved Electrical Installer. Further partnerships and accreditations have followed and in October 2018 Syscom celebrated its 20th anniversary and we are now in the 25th Year.

To support the service business and co-ordinate a multitude of operational tasks to assist the service team to drive change and improvements,

To arrange Service Engineers time and co-ordinate maintenance visits and callouts, whilst dealing with associated administration and maintaining good client relations and level of service

**Main Duties and Responsibilities**

Provide a professional and quality service to customers.

To arrange the Service Engineers time and co-ordinate maintenance visits and callouts, whilst dealing with associated administration and maintaining good client relations and level of service.

Professional Approach to clients and colleagues

To handle all breakdown calls and scheduling of visits in normal working hours

Arrange Service Engineers diaries

Processing of reports after they have been read for technical accuracyand sending to clients

Invoice inputting of all service disciplines and sending to accounts to action.

Use client service management systems

Debt Chasing & Assist with cash collection from Aged Debts

Regular communication with customer to ensure complete customer satisfaction.

Job ownership, accountability, and responsibility.

Implement and monitor a system of works including H&S, method statements and riskassessments documents.

First line response to all client enquiries.

Attend site meetings and surveys where required.

**KPI’s of Role**
- Scheduling of all service works.
- Escalation management.
- Internal business interaction & support where required.
- Client interaction and communication.
- Best practice, process and procedure.
- Customer satisfaction.

**Specific Job Knowledge, Skills, and Experience**

Ability to work under own initiativeand as part of a team

Commercial awareness

Excellent customer focus

Good attention to detail

Exceptional time management andorganisational skills

Self-motivated, responsible, and accountable

Customer Service Skills - ability to communicate effectively both verbally and in writing

Use of Excel, Word & Outlook, and in-house systems

**Salary**: £20,000.00-£32,000.00 per year

**Benefits**:

- Bereavement leave
- Company events
- Company pension
- Employee mentoring programme
- Free parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Egham: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service (preferred)

Work Location: One location



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