Quality Complaints Co-ordinator

6 months ago

Egham, United Kingdom Future Electronics Full time

Looking for a challenging new role and career development as a;
QUALITY COMPLAINTS CO-ORDINATOR

Then Future Electronics wants to hear from you We are currently looking to employ a Quality Complaints Co-Ordinator to join our EMEA team at our office in Egham, Surrey. We know our employees are what make us great, that's why we constantly develop and motivate our talent with world class organizational development in order to learn and achieve our goals together Successful applicants will gain a highly competitive salary, full training and a range of benefits.

Job Outline:
The primary task is to manage the Corrective Actions systems (CAR and SCAR), which are in effect at Future Electronics. This will also include the researching of quality data and creating effective reporting that will aid in identifying root causes of any quality problems or failure analysis requests that are raised.

A fundamental part of the role is the maintenance, updating and creation of process diagrams and the quality and environmental systems to support the Quality & Environmental Engineers to maintain compliance to the certification standards - ISO 9001 Quality Management, AS9120 Aviation and ISO 14001 Environmental Management. There will also be a responsibility to assist in researching and preparing reports to manage product compliance issues such as WEEE, REACH, Battery Regulations, Conflict Minerals and ROHS.

What the role involves:

- To assist in the management of the quality and environmental management system
- To maintain, amend and create process diagrams and SOP’s (procedures)
- To consider whether corrective action requests received by Quality and Environmental Management are to be assigned or rejected. The aim is to ensure that only recurring problems that affect quality, the environment or service are assigned for investigation
- Assess / verify the effectiveness of received responses from suppliers (SCARS, 8D reports), which outline root cause analyses and preventive actions. The aim is to ensure that the reported problems have been investigated in detail and recommended solutions will prevent the issue from recurring in the future
- Manage Failure Analysis Requests & liaise with suppliers to arrange sample testing of defective parts
- Assist in preparation for ISO 9001, AS9120, ISO 50001 and ISO 140001 audits as directed by manager and assist in the audits
- Provide a first-class customer service level to all internal and external customers

Do you have:

- Ideally educated to degree or diploma standard with a knowledge of Quality Management Systems including ISO 9001 plus an understanding of Environmental Management Systems 140001 required
- Able to collate and analyse quality and environmental data and to present in a professional manner
- Can organise and prioritise actions to ensure sustained operations in the department
- Will be responsible for some aspects of product compliance, mainly data management
- Display a sense of urgency and actions requests from all customers (internal and external) in a timely manner
- Excellent communication and relationship building skills with our supplier base
- Able to multitask and has a high level of logical and analytical ability

Founded in 1968, Future Electronics is a worldwide leader in electronic components distribution and is recognized as one of the most respected and innovative companies in the industry today. Headquartered in Montreal and operating in 169 locations in 44 countries around the world, Future Electronics has earned an impressive reputation for providing outstanding service and developing efficient, comprehensive global supply chain solutions.

Equality, Diversity, and Inclusion

We are committed to Equality, Diversity, and Inclusion. We recruit the ‘best person for the job’ regardless of age, race, colour, gender, gender identity, sexual orientation, religion, or disability creating an inclusive working environment and culture for all our employees.

**Job Types**: Full-time, Permanent

**Benefits**:

- Additional leave
- Canteen
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free flu jabs
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Egham: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Egham

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