Customer Service and Sales Advisor

3 weeks ago

Ellesmere Port, United Kingdom Inchcape Retail Limited Full time

**Are you customer focused, self-motivated and looking for a new challenge?**

As a **Sales & Customer Service Advisor** at **Cheshire Oaks**, you will be part of an organisation that believes in investing in you and your future. We provide excellent training & development as well as promote internal progressionopportunities.

This customer focused role offers a competitive basic salary as well as uncapped commission (average OTE Circa £24,000). Our Full Time (40 Hours) shift patterns are fully flexible between 8am-6pm Monday-Friday to ensure a great work/life balance (i.e. 8am-4.30pm& 9.30am-6pm). Saturday's are on a rota basis (1 in 3), working 8.30am-1.30pm and when working a Saturday you will be receive the time back during the week.

**In addition, we offer a number of excellent benefits including;**
- Employee Discounts with The Showroom - make your salary go further with the discounts and cashback offers available at over 1000 retailers
- Vehicle purchase discounts - There are plenty ways that you & your family can Drive with Us at Inchcape, from vehicle discounts to service offers. Own your dream car for less
- A pension that pays - Our flexible pension scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis
- Life Assurance - we give you the peace of mind when you need it most
- Save as you earn plan
- reap the rewards of Inchcape’s success and effortlessly grow your savings. Save every month for a set period in order to buy Inchcape shares at a discounted price
- We reward long service with extra holidays
- And much more.

**Job Introduction**

We are currently recruiting for our aftersales booking team, working within our state of the art Contact Centre site in Cheshire Oaks.

**Main Responsibilities**

The main duties of the role will include;
- Handling inbound & outbound telephone calls to existing customers (No Cold-Calling)
- Quickly identifying the needs of the customers and guiding towards the service or product that will best meet their requirements
- Providing a high level of customer service which will allow you to build relationships with our customers to retain business
- Being organised and self-motivated to ensure targets and deadlines are met
- To up-sell additional Audi products
- Have excellent communication skills and the ability to build trust and rapport with customers and colleagues
- Be customer focused and passionate about their work
- Have the ability to prioritise their workload and multi-task
- Be IT alliterate with the ability to use multiple systems at once
- Confidently work independently and also as part of a team
- Have a keen eye for detail
- To be our voice, communicating and focusing on customers whilst delivering the best possible knowledge and prospects
- Ability to problem solve and think on their feet

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