Insight Researcher

6 months ago

London, United Kingdom Ministry of Justice Full time

Salary 1
- The national salary range is £32,827 - £35,678, London salary range is £37,174 - £40,403. Your salary will be dependent on your base location

Number of jobs available 1
- 1

Detail of reserve list 1
- 12 Months

Region 1
- National

City/Town 1
- National

Building/Site 1
- NATIONAL

**Please note**: Some of our MoJ Office locations, such as our Liverpool Justice Collaboration Centre, require higher levels of National Security Vetting. The MoJ is working to open more Justice Collaboration Centres and Justice Satellite Offices over time. Click here to learn more about where our currently open Justice Collaboration Centres and Justice Satellite Offices are, to identify where you may be based and understand National Security Vetting requirements of each location.

Grade 1
- HEO

Organisation Grade for MoJ 1
- HEO

Post Type 1
- Permanent

Working Pattern 1
- Full Time

Role Type 1
- Customer Insight, Social Research / Market Research, Analytical, Social Research

Job description 1

**Workstream: User Experience and Insight (UE&I)**

**Job Title: Insight Researcher (Research Officer)**

**Location: National, but with a requirement to travel - particularly to London**

**Duration: Permanent**

**Pay Band: Band C, HEO equivalent**

**Salary: £32,827 - £40,403**

The national salary range is £32,827 - £35,678, London salary range is £37,174 - £40,403. Your salary will be dependent on your base location.

**Background**

HM Courts and Tribunals Service is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. It is an extremely exciting time to join,as HM Courts and Tribunals Service has been undertaking a first-of-its-kind change programme aimed at delivering pioneering modernisation of judicial services, exploiting digital technologies to deliver services that better serve the public. With over £1 billion of funding, this is the most ambitious programme of its kind anywhere in the world.

The change programme provides the opportunity to place citizen needs and expectations at the very heart of HMCTS. People will be able to participate with confidence, be treated with respect and understand what is happening at all stages of their case. Transformation will reduce cost and increase confidence of the judiciary, delivery partners and stakeholders in the justice system, whilst delivering benefits both to HMCTS and to the taxpayers. Importantly, service transformation is key to ensuring that HMCTS is on a sustainable financial footing for the future, and will enhance the UK justice system as a global leader.

The change programme is one of the largest across Government and it is an exciting and rewarding portfolio to be part of. You will gain a deep understanding of how a large complex portfolio operates as well as develop a broad range of effective business and research skills.

As the change programme concludes and reformed services bed in, your skills will also be deployed in generating insight for live services: supporting the administration of a fair, efficient and accessible courts and tribunals system; supporting an independent judiciary in the administration of justice; driving improvements across all aspects of the business; and collaborating with other justice organisations and agencies to improve access to justice.

**Research Officer - User Experience and Insight**

The User Experience and Insight Division ensures that user characteristics, behaviours and needs are analysed and shared in inspiring ways to inform decision making throughout HMCTS. This an exciting opportunity to be part of a multidisciplinary team, setting the direction for the use of research to create insight across digital services, customer services, and operational delivery teams. This is a hands-on research role within the courts service at a crucial time of change.

You will be carrying out research and evaluation to improve HMCTS services and the systems and processes underpinning our services. You will be contributing to the evidence base around HMCTS’s current Reform programme and its live services, helping to evaluate interventions and shape future changes and improvements. Projects will focus on the users of HMCTS services (e.g. defendants and claimants) and professional users of HMCTS systems and processes (e.g. court staff and judges). You will be working in a fast-paced operational environment where things can change quickly, but where there is a real opportunity to help shape frontline services.

**Key Responsibilities**

We’re recruiting a resourceful, creative and adaptable research analyst who is keen to make a difference to users of the justice system to join our Insight team (within the User Experience and Insight Division). You will be working on a wide variety of research projects relating to court processes in the civil, family and tribunal jurisdictions. You will work as part of the team on both large and small-scale research and evaluatio

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