Part-time Customer Care Co-ordinator
6 months ago
Kloeber UK Ltd is seeking a successful Part-Time Customer Care Coordinator of higher-end, bespoke glazing products operating all over the UK.
**Benefits**:
- A competitive salary
- A contributory pension scheme
- Private health insurance scheme
- 28 days holiday per year including bank holidays (plus 2 additional days on Christmas Eve & New Year's Eve)
- Additional Leave Purchase Scheme (available to purchase up to a further 5 days)
- Free on-site parking
- Company & Social Events
- Cashback healthcare
**Skills**:
- Suitable for an experienced, people-focused service-based professional with a career in customer care within the glazing or construction industry
- Able to deliver a high level of service to clients in a fast paced environment
- Strong communication skills
- Practical problem solving using commercial awareness
- Thorough eye for detail and organisation skills
- Efficient & detailed
- Computer literate with a high desire to keep records and clients up to date
The role will include the following:
- Client telephone calls (incoming & outgoing) to agree on & confirm Return to Site (RTS) installations & discuss complex solutions
- Speaking with suppliers, installers and peers to case manage high profile projects
- Action internal orders for parts & consumables
- Checking on & successfully dealing with incoming client correspondence
- Booking of return to site installations visits on the company's computer diaries
- Compiling of site information for the company's site operatives containing all relevant paperwork & information required on site
- Regular internal meetings to pull together information to form solutions
20 hours per week, Flexible working hours
Flexible working days Monday - Friday
**Job Types**: Part-time, Permanent
Pay: £12,500.00 per year
**Benefits**:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
Schedule:
- Monday to Friday
Work Location: In person
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