Vehicle Purchaser

4 months ago

Swindon, United Kingdom BNP Paribas Full time

VEHICLE PURCHASER (JOB NUMBER: SN03808002)

**Vehicle Purchaser**

**Swindon - Hybrid**

**About the role**

As a Vehicle Purchaser, you will be the vital link between our Sales function and external dealerships. You will be responsible for ensuring that customer orders are placed in an accurate and timely manner. You will manage and exceed expectations through delivery of a quality service, while promoting our brand values and embrace customer centricity.

You will act as a first point of contact for all internal and external colleagues, suppliers and customers to ensure delivery of excellent customer service. Managing queries and complaints, you will be responsible for owning through to resolution, to ensure customer satisfaction. Working as part of a busy yet supportive team, you will manage your workload as well as working alongside colleagues when necessary.

You will also be responsible for the following duties:

- Prioritise own workloads to contribute to the smooth day to day operation of the team
- Seek opportunities to improve service levels, processes and the service provided to customers
- Look for opportunities to raise the profile of Fleet Operations and create a positive perception across the business
- Focus on own development and drive Personal Development Plan
- Contribute to a positive and supportive team culture

**What’s In It For You?**

As a **Vehicle Purchaser** you’ll be **Pay Zone level A2 - with a salary of up to £21,000 **plus bonus potential of up to £1,100 per annum.

You will also enjoy the outstanding benefits including;
- Private Healthcare (AXA PPP)
- Life Assurance
- Company Pension scheme
- A range of personal flexible benefits
- 25 days holiday, your birthday off plus bank holidays
- Access to great discounts on our products and services
- To celebrate your 1st year you can enjoy a ½ holiday or a £75 Love2Shop voucher
- Paid eye tests and £50 towards your lenses
- Volunteering days
- Charity Fundraising

This role is based in our Swindon office where you will enjoy **hybrid working**, following your training period.

**About you**

You will have excellent communication skills with the ability to build rapport quickly. Delivering great customer service is key, you will be a team player who is computer literate with fantastic attention to detail. As a Vehicle Purchaser you’ll be focused on the details of the orders, so keen attention to detail is key.

**Key Skills required**:

- Good verbal and written communication skills
- Ability to cope with varying workloads and pressure and support colleagues with the same
- Competent in Microsoft Office, especially Excel
- Adept at managing conflicting priorities and making timely decisions within parameters of role
- Experience of influencing and negotiating with others to achieve desired results
- Customer-focussed

**About us**

We are Europe’s No.1 vehicle leasing provider with a clear vision for sustainable mobility. Mobility is as simple as someone moving from point A to point B, however and whenever they choose. We know that for 2021 and beyond, being innovative and creative, developing existing products and introducing new ones quickly into the mix is what our customers want, whilst we also focus on leading the way forward on Climate Action within the mobility industry. Luckily, at Arval, we have an excellent pedigree in all things mobility, and the launch of our five year plan, Arval Beyond, puts us out in front, leading the way. Find out more about our plan here: Arval Beyond

We truly believe all our Journey Makers help us shape our story - and make history in the process. Come, join our family, and be part of it too.

Culturally, we are a friendly bunch - more human, than corporate. We expect a lot but know that works both ways so offer our Journey Makers a fantastic employee experience end to end.

We are a family-friendly employer with a culture based on trust, autonomy and flexibility and believe everyone has a voice and the opportunity to make an impact.

Here’s a recent video we put together that shows life at Arval: The Journey Makers

**Application process**

**Primary Location**: GB-ENG-Swindon

**Job Type**: Standard / Permanent

**Job**: OPERATIONAL EFFICIENCY TRANSFORMATION AND BUSINESS ANALYSIS

**Education Level***: Not indicated

**Schedule**: Full-time

**Entity***: Arval

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