Support Coordinator

7 months ago

Radstock, United Kingdom HCRG Care Group Full time

Job Introduction
We have an exciting opportunity to join the team at Connections Day Services, Radstock, where we provide a building-based day service for adults with learning disabilities. The service provides person-centred, specialist support to service users with significant complex health needs. The service delivers group and 1:1 activities focused around key areas including: communication, health & wellbeing, independent living skills, social skills and support with sensory needs.

The service is looking for an enthusiastic and energetic person to become a part-time Support Coordinator and to join a dedicated and experienced staff team.

A Support Coordinator is a key role within the day service where you assist with the running of the service including supervising and supporting the support team, working direct with service users and helping to facilitate groups and workshops.

You will be supported by the Day Service Manager to oversee the smooth running of the Day Service by dealing with service user, staffing and logístical issues as they arise. These issues will vary on a day-to-day basis and the post holder will need to use acquired skills and experience in signposting, problem solving and escalating concerns to the Day Service Manager. This is a demanding role in a busy environment and although you will be supported by the Day Service Manager and other Support Coordinators you will also need to think on your feet and deal with multiple issues at once.

This role is not about sitting in an office all day. It is a physically demanding and active role where you will be on your feet for a significant amount of time supporting service users and staff.

The service provision is currently Monday to Friday between 8am - 5pm. A proportion of annual leave must be taken during service closure periods and the remainder of flexi-leave must be taken in consultation with the Manager.

Main Responsibilities
The Support Co-Ordinator role is really varied - rarely are two days the same. Typical tasks include:

- Ensure the smooth running of the service by being the first point of contact for enquiries and day-to-day issues. These tend to be fairly routine in nature and may involve referring to other parts of the service, making immediate decisions and ensuring tasks are completed to resolve these issues.
- Work with team members to create and review Care & Support Plans and Risk Assessments for service users and activities, plus support service users with reviews
- Plan the daily rota which includes allocating groups and tasks to members of the team, taking account of running a safe service, sickness and annual leave
- Provide regular supervision to Support Workers, Assistant Support Workers and other team members
- Contribute to the planning, implementation and evaluation of the Day Service
- Support service users with medication as per Service Operational Procedures.
- Maintain good recording procedures, prepare reports and contribute to review meetings
- Complete specific projects within the service such as developing group activities, carrying out audits or organising training.
- Provide support to service users in groups, at lunch and with personal care
- To have at least two years’ experience in social care, with a working knowledge of supporting adults with a learning disability and/or autism
- To be enthusiastic, proactive and keen to make a positive difference to others
- To be person-centered in your approach to supporting adults with a learning disability
- To be able to work as part of a team as well as autonomously
- To have knowledge of important legislation such as The Care Act 2014 and The Mental Capacity Act 2005
- To possess or be willing to undertake a NVQ/Diploma Level 3 in Social Care
- Have good record keeping skills in accordance with organisational policies
- Have knowledge and training around the support needs of adults with a learning disabilities such as epilepsy management, communication needs, physiotherapy guidelines
- Educated to a level that demonstrates good written and communication skills
- Functional Literacy and Numeracy level 2/GCSE grade A-C or equivalent, including English Language and Mathematics

About The Company
We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

Package Description
As a part-time Support Co-Ordinator, you’ll be pa

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