Customer Service Advisor

4 weeks ago

Newport, United Kingdom Sopra Steria Full time

Experienced in customer services within contact centre, retail or hospitality, and looking expand your skills?

SSCL is recruiting a number of Customer Service advisors to join us in supporting our largest police client. Working in the Customer Hub you, will support with inbound queries over phone and Webchat, being the first point of contact for customers to resolve these queries quickly and effectively. You will provide information from the internal database such as “How do I book an interview” or “What documents should I upload.” You will also be collaborating closely with specialist recruitment teams to handle more complex resourcing and recruitment casework queries.

If you have a passion for delivering customer service excellence, work well in a lively environment and have a resilient personality, you will fit in with us - full training will be provided, and you will also have access to an endless list of training courses through our 'Learning Hub' to help you learn new and build upon existing skills.

That’s what we are looking for, but what can we offer you? We put the wellbeing of our people at the heart of everything we do. In fact, we have ranked among the Super Large organisations on the UK's Best Workplace for Wellbeing by Great Place to Work®. You can also join one of our Diversity and Inclusion networks, including WIN, LGBT+ and Neurodiversity, to name just a few. Have you got a charity close to your heart? Then take a couple of paid days to volunteer and support them. It's a fact that happy employees make for a successful business, and as part of the SSCL family, you can expect a welcoming, supportive, inclusive culture that embraces individuality, encourages extraordinary problem solvers, and celebrates success

This role is a 12-month FTC position, working Monday to Friday (no weekends) full time with hours between 8am to 6pm, with a hybrid work pattern (working three days from home and two days from our Newport office)

**What you'll be doing**:

- Use the internal system to provide an accurate and timely response, or escalate queries where applicable.
- Be customer focused at all times ensuring that excellent customer service is provided on all calls.
- Be a part of process and service improvements whether through suggestion or implementation.
- Work as part of a solid team to deliver results during peak times where calls are peaking. Ensure adherence to designated breaks and lunches, and that you are proactive in resolving queries both accurately and quickly.
- Work with honesty and integrity.

**What you’ll bring**:

- Proven customer service experience
- Excellent verbal and written communication skills
- Willingness to learn new systems & cross train for our client
- A positive attitude & a desire to help customers
- Being able to work on own initiative & as part of a successful team to succeed every day

**It would be great if you had**:

- Previous experience working in a Contact Centre environment

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you

Employment Type: Full-time, 12month Fixed Term Contract
Location: Newport - flexible hybrid working of 2 days in the office (Mon/Thu) and the rest working from home
Security Clearance Level: NPPV1
Internal Recruiter: Becky Sutherland

**Salary**: £22,145pa including flexible benefits fund
Benefits: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund

**Loved reading about this job and want to know more about us?**
SSCL is a leader in critical business support services for the largest Government departments, Defence, Police and CITB across the UK. We provide digital solutions and Innovation and Advisory services to improve end to end employee services including HR & Payroll, Finance, Procurement, Pensions Administration and Resourcing Services - enhancing the customer experience, enabling smarter public services.

We employ more than 3,000 people who, with their in-depth client knowledge and our collaborative approach, sit at the heart of our business strategy. SSCL operates at size and scale across the UK Public Sector and has already delivered savings c£400 million - providing more funds for front line public services.

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