Mortgage Administrator

4 weeks ago


Bath, United Kingdom Windsor Hill Mortgages Ltd Full time

Our company prides itself on providing the top level of customer service, this is achieved by ensuring that customers expectations are managed throughout.

As a Case Administrator, you’ll be responsible for:

- Liaising between customer and lender to ensure the customer receives the mortgage offer efficiently.
- Submitting Mortgage cases to the Lenders while making sure accuracy is achieved.
- Proactively managing mortgage cases and completing all administration in a timely and accurate manner.
- Ensuring excellent customer service is maintained throughout the whole process.
- Answering written or verbal enquiries promptly, professionally and with courtesy to meet and exceed customer expectations and maintain the positive reputation of the company.
- Handling client documents in a compliant manner that’s aligned with GDPR.
- Accurately tracking and taking notes on all actions and communications on an event log.
- Managing and prioritising own workload and diary to ensure timeframes and deadlines are met.
- Creating, maintaining, and enhancing working relationships with both internal and external stakeholders such as advisers, lenders and solicitors.

**Salary**: £20,000.00-£25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Referral programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus

Work Location: In person

Application deadline: 29/02/2024



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