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Head of Administration

3 months ago

Bath, United Kingdom Windsor Hill Mortgages Ltd Full time

Our company prides itself on providing the top level of customer service, this is achieved by ensuring that customers expectations are managed throughout.

As the Head of Administration, you’ll be responsible for:

- Supporting and upskilling the current Case Managers
- Supporting with further growth of the admin team
- Liaising between customers and lenders to ensure the customers receives the mortgage offers efficiently.
- Submitting Mortgage cases to the Lenders while making sure accuracy is achieved.
- Proactively managing your own mortgage cases, and ensuring your team are able to manage their cases and administration in a timely and accurate manner.
- Ensuring excellent customer service is maintained throughout the whole process.
- Answering written or verbal enquiries promptly, professionally and with courtesy to meet and exceed customer expectations and maintain the positive reputation of the company.
- Handling client documents in a compliant manner that’s aligned with GDPR.
- Accurately tracking and taking notes on all actions and communications on an event log.
- Managing and prioritising own workload and diary to ensure timeframes and deadlines are met.
- Creating, maintaining, and enhancing working relationships with both internal and external stakeholders such as advisers, lenders and solicitors.

Pay: £30,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Referral programme

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 31/05/2024