Customer Service Officer
2 weeks ago
**TAMWORTH BOROUGH COUNCIL**
**CUSTOMER SERVICES**
**Customer Service Officer**
**£22,369 - £24,496 per annum**
**Hybrid working contract**
**37 hours per week**
**Permanent**
Tamworth Borough Council’s customer service centre is at the heart of our council services. We are looking for an enthusiastic, highly motivated individual who would like to join our busy team.
Each day brings a different challenge; you will need to be a great team player and confident communicator.
Key responsibilities include
- You will take ownership for answering a wide range of enquiries, some of which may be technical, relating to council services. These will include council tax, housing benefits, street scene and housing queries.
- You will be required to signpost to partner agencies where necessary to ensure that our customers can access local support.
To deliver customer service excellence you will need
- The ability to switch between complex and simple processes.
- The ability to work under pressure, achieve service standards and deal with challenging situations in a sensitive manner.
- The capability to use your own initiative, maintain resilience and work independently, with a can-do attitude.
- Excellent communication skills with the ability to tailor your approach to meet the needs of our diverse customer base.
- High level computer literacy with proven ability in the use of management systems.
- A willingness to contribute to developing our customer portal processes and supporting our customers with their digital journey.
This is a hybrid working contract, there is a requirement for some of the duties to be carried out at home and some on site. Site attendance will constitute more than 40% of available working time.
The authority offers an excellent employment package with flexible working, a non-contributory health scheme, Local Government pension scheme and generous holiday entitlement.
**Closing date: 28th August 2023**
**Job Types**: Full-time, Permanent
**Salary**: £22,369.00-£24,496.00 per year
**Benefits**:
- Company pension
- Flexitime
Schedule:
- Flexitime
- Monday to Friday
Work Location: Hybrid remote in Staffordshire, B79 7BZ
Application deadline: 28/08/2023
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