Customer Service Manager

3 weeks ago


Tamworth, United Kingdom Page Personnel Secretarial & Business Support Full time

An exciting opportunity for a Customer Service Manager to join a global manufacturing and production business. The successful Customer Service Manager will managing the daily customer service activities, working with supply chain and manufacturing to ensurecustomer satisfaction.

**Client Details**

Our client, based in Tamworth, is a market leading manufacturing and production business. Due to continued growth and development, they are looking for a Customer Service Manager to join their team.

**Description**

Duties of the Customer Service Manager will be:

- Ensuring outstanding customer service delivery, through working closely with stakeholders
- Lead the day to day activity of the Customer Service team
- Identify areas for process improvement within customer services
- Working closely with the commercial team to ensure SLAs are met and provide feedback for account reviews
- Monitor and report on KPIs and targets, ensuring orders go out on time and in full

**Profile**
- Experience leading an order to cash customer service function
- Can do attitude, identifying areas for improvement
- Experience implementing new processes and driving customer satisfaction
- Great communication skills
- Experience with diffferent ERP systems

**Job Offer**

Salary on offer is £45k - £55k DOE

Monday - Friday

This is an office based role, so you need to be in commutable distance to Tamworth


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