Customer Care Administrator

4 weeks ago

Eckington, United Kingdom Finlay Jude Associates Limited Full time

FJA are partnering with a Global Company who are looking to recruit a Customer Care Administrator. The role will be based out of their offices in the Eckington area.
The Customer Care Administrator will join the global Customer Care team and support the global Customer Care function, promoting a customer first culture.
The role will provide support in the following areas: Support Team Assistance, Sales Order Entry & Management and Administration Support As a Customer Care Administrator, you will be the first point of contact and your role will be to provide customer serviceexcellence to new and existing customers constantly striving for continuous improvement.
Job Role as a Customer Care Administrator:

- Being the first point of contact for Ovarro customers across the globe.
- Logging internal and external support calls within SLA bound response times
- Processing customer orders
- Responding to Customer enquiries
- Complaint Handling
- Portal Management
- Customer Training administration support
- Sales and Repair Administration Support
- Coordinating and booking Internal Travel
- Adhoc Administration duties as require
- Great IT competency including Microsoft office suite
- Strong communication skills.
- Ability to work under pressure in a fast-paced environment.
- Strong administration and organisational skills.
- Positive attitude and a friendly manner
Finlay Jude Associates Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

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