Admin Assistant

**HDEC are excited to be able to offer the role of an admin assistant.**

**Job purpose**

To provide administrative support to the Streetscene Services for quality and performance activities

**Duties and responsibilities**

1. To provide administrative support to the Streetscene Services quality assurance and performance.

2. Process complaints and enquiries from Councillors, members of the public, external organisations and other Council departments, whilst maintaining good public relations; and recording actions using manual and computerised systems.

3. To update, monitor, analyse and maintain a system of records and quality control data that is readily available to ensure accuracy and consistency of quality assurance information and service targets.

4. To assist with performance reviews for all service operations within Streetscene Services, including recording details of work operations, materials usage, survey information and external supplies.

6. To monitor and advise on the quality control procedure and claiming of work values, advising service managers officer of requirements for further investigations, studies or variation to valued descriptions.

7. Liaise with supervisors and management on quality assurance issues, performance review queries, disputes and future target requirements.

8. Monitor quality control progress and productivity performance; unmeasured works, lost time and report to the Streetscene Managers (Refuse & Cleansing / Grounds Maintenance) on a regular basis.

9. To assist in the production of quality assurance and performance information.

10. To assist the service managers with projects/service improvement initiatives and VFM studies to achieve the organisational objectives and priorities.

11. Keep and maintain detailed manual and computerised records of the Streetscene Services related activities as may be necessary for the purpose of monitoring quality issues, performance indicators, statutory requirements and appraising service managers.

12. To carry out all duties whilst adhering to the Council’s Customer Care and Health and Safety policies.

13. To be aware of and adhere to the Council’s Policy on Equal Opportunities at all times.

14. To carry out all duties whilst adhering to Financial Regulations and Standing Orders of the Council and Statutory requirements.

15. To adhere to the requirements of the Data Protection and Freedom of Information Acts in respect of confidentiality and disclosure of data held by the Council.

16. Any other duties and responsibilities as may be determined after negotiation between the management, the postholder and appropriate trade unions.

**Physical requirements**
- Ability to work a busy office and frontline operational depot.

**Corporate Duties and Responsibilities**

To familiarise yourself with the principles of, and key Council documents and policies relating to:

- Health and Safety at Work.
- Equality and Diversity.
- Data Protection (Employees must at all times abide by the principles of the UK GDPR, Data Protection Act and Council policy and guidance)
- Customer Service.
- Community Safety (Section 17 of the Crime and Disorder Act requires the Authority and individual employees to consider how community safety can be improved when the functions of the Authority are exercised).
- Safeguarding Vulnerable Adults
- Child Protection Policy.
- Risk Management.

**Job Types**: Full-time, Permanent, Temporary contract, Temp to perm

**Salary**: £10.42 per hour

**Benefits**:

- Company pension

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Eckington, Derbyshire: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (required)

Work Location: In person