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Suzuki Customer Service Specialist Apprenticeship

7 months ago

Bridport, United Kingdom Lanehouse Suzuki Full time

_This is an apprenticeship role,_ _delivered by Robert Bosch Ltd._

A Service Advisor deals directly with customers and acts as a go-between between the customer and other members of the Aftersales department, including Technicians and Managers.

A large part of your role would be dealing with customers, scheduling vehicle service work & taking payments.

A Service Advisor will handle all administrative and customer relations aspects of service department operations.

Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:

- Interpreting customer concerns and comments and liaising with technicians
- Booking/scheduling vehicle services
- Liaising with customers about any additional work required
- Estimating time and costs associated with repairs
- Handling customer complaints
- Responding to customer requests
- Tracking the vehicle through the workshop

Upon successful completion of the apprenticeship you will achieve the Customer Service Specialist Level 3.

**Salary**: £6.40 per hour

Expected hours: 37.5 per week

**Education**:

- GCSE or equivalent (required)

Work Location: In person