Creative Services Manager

1 week ago


Wellingborough, United Kingdom SF Recruitment Full time

SF Commercial team in Northamptonshire are recruiting for a full time Creative Services Manager to join a leading and well-established business based in Wellingborough. Salary is dependent upon experience and will be up to £36,000 plus an excellent benefitspackage.
An exciting opportunity has arisen to lead and oversee the daily operation and workload of the Artwork Creative Team, who are responsible for undertaking both physical and digital production of publications and producing artwork and publications for high-profilethird-party contracts.
Ensuring that all work is completed within the specified timescales and to a high standard of accuracy and exceptional customer service. This role will be responsible for organising, control and monitoring the flow of publications and artwork through the team.Checking schedules, confirm product specifications, oversee the work of staff in the team, monitor the quality of the product and ensure deadlines are met
Main Responsibilities
- To plan and schedule each element of the production process for the Team to ensure timely and accurate completion of all tasks
- To oversee the implementation of the publication schedules, ensuring all elements remain on course to meet agreed deadlines and that all work undertaken is produced according to the specific requirements and as thoroughly and as accurate as possible.
- Continuous monitoring with weekly & monthly reporting via KPI's to ensure deadlines and SLAs are being consistently met.
- Ensuring appropriate solutions are implemented and communicated where needed if KPI's fall under expected levels.
- To ensure the team display an appropriate level of competence in all aspects of publication and artwork compilation and production.
- Lead contact for new and current third-party publications, maintaining excellent levels of customer service, ensuring that all requirements for each publication or artwork are completed to 100% customer satisfaction
- Ensure day to day workload is coordinated and planned efficiently and effectively via team briefings and rotas.
- Team management, escalating and communicating any issues to the leadership team as required.
- Maintain efficient and effective time management and planning processes.
- Continuously assess and implement improvements to processes and procedures to enhance and streamline business activity and ensure correct pricing structures are applied.
- To regularly assess and modify processes to ensure best practice is always achieved
- Identify opportunities for business development
- Provision of continual coaching and development of all team members.
- Create an energised culture and environment to deliver success.
- To liaise closely and provide support to the other members of the Commercial Operations Leadership team, where necessary to ensure continuity of service is maintained at all times.
- Ensure adherence to Company Policies and guidelines around customer and financial data handling in compliance with GDPR and law
- Excellent verbal and written communication skills
- Strong organisational skills and ability to prioritise, multi-task and co-ordinate workloads and work under pressure to meet deadlines
- This role needs to be operational with strong problem-solving skills, inquisitive and able to see beyond what's currently in place and to spot potential risks and flaws in process and procedures.
- The role holder will have worked in a deadline driven environment.
- Having the ability to continually learn, take on feedback, try new things, adapt, grow, and change with the business.
This is a full-time role and its Monday to Friday (35 hours per week) and it's an office-based role.
Please do get in touch if you would like to know more about this role is and thank you



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