Customer Services Advisor

7 months ago

Milton Keynes, United Kingdom Post Office Ltd Full time

**Summary**:
**Salary**: Starting from £12.62 and raising to £14.53 after 12 months (Subject to completion of probation period)

**Grade**: CSC

**Reporting Line**: Branch Manager

**Contract Type**:28 hours per week, with possibility for overtime, up to 35 hours

**Location**: Milton Keynes

**Closing Date**: 07/02/24

Please note, this role requires flexibility: weekday shifts until 6pm and Saturdays until 5.30pm
- If successful in this role your contractual job title will be Customer Service Consultant_

**What to expect**:
Here at the Post Office, we’re steeped in tradition, but we’re going places.

As a Customer Services Consultant you will join us on our journey to WOW customers and you will undertake a truly valuable role. You will be responsible for offering a consistent level of customer service while driving sales of our innovative products and services.

You will be working in one of our Directly Managed Branches as part of a busy team where you will have the opportunity to build a great rapport with customers.

This role offers you an exciting opportunity to learn new skills and work in all areas of the Post Office, including the Counter, Post shop, Travel Area and Meet & Greet.

**What we can do for you**:
Our people are the driving force behind our business, we are proud of the energy, commitment and customer focus we have in common. In addition to the competitive salary we offer, in return for your hard work, you will also receive:

- 25 days annual leave that increases with tenure
- Generous pension contribution
- Access to Benenden Healthcare
- Life assurance
- Income protection after 12 months service
- Full support from our employee assistance programme and access to our employee benefits platform
- Ever-evolving learning and development opportunities

**What you’ll need to succeed**:
You will be a genuine and enthusiastic individual who enjoys delivering exceptional customer service, with the ability to communicate easily and effectively with customers and match our products to their needs. As a Customer Services Consultant, you will:

- Have previous customer service and cash handling experience
- Possess first-class communication skills with the ability to hold friendly and informed conversations about our product and services
- Be a great team player who understands and respects everybody’s contribution to our success
- Understand what outstanding customer service looks, feels, and sounds like

**About us**:
Post Office is a community staple. We’re trusted. We’re relatable. We’re reliable. We’re steeped in tradition. But we’re on a journey of transformation. We’re focused on the future and working at pace to compete in a digital world to provide the same, personalised experience we’ve always been proud of - and we need fresh talent to help make it possible.

We’re looking for people to come to Post office to re-imagine. Authentic people who rise to big challenges and make big changes. We all have a genuine duty of care for the people we serve - a purpose that guides us forward, no matter what. We’re looking for people who share in that purpose and show that now, and moving forwards, Post Office truly is Everybody’s Business.

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