Cloud Support Engineer

3 days ago


Watford, United Kingdom Howdens Joinery Full time

Due to the growth of the business, Howdens have a newly created dedicated Cloud Platform team and we are looking for Cloud Support Engineers.This is an excellent opportunity to join a new Hybrid working department from our Croxley Park office in Watford.

This is an exciting time to join our new Cloud Platform team as we implement and invest further in Cloud technologies.

**What you will be doing as a Cloud Support Engineer**:

- Take ownership of users’ issues and identifying appropriate solutions to resolve service incidents and requests.
- Maintaining strong relationships with internal customers
- Take personal accountability for our cloud platforms so that they remain available, secure and performant.
- Create, maintain, administer, and enhance cloud platforms, supporting secure and scalable environments to satisfy both operational, governance, product, and customer needs.
- Automate and provide analytics on day-to-day operational aspects of our cloud platforms.
- Manage and maintain cost-effective Cloud subscriptions, licenses, and platform across multiple Tenants and Regions.
- Support the BAU schedule of all product changes within the Cloud Platform in collaboration with related leadership and operational teams.
- Support monitoring, alerting and Cloud landscape health.
- Act as a liaison both between Cloud Service Providers (Azure / AWS) and Howdens, as well as stakeholders and development teams.
- To present to and provide expert advice to both technical staff and management on cloud technology and design decisions

**What we need from you**:

- Broad experience within the Cloud Technologies and Platforms, including but not limited to:

- Azure / AWS Cloud
- Azure DevOps
- M365 including PowerApps, SharePoint Online and Power BI
- Azure Landing Zone
- Azure Active Directory (Identity Management, Service Principles, Security Groups, Role Management, MFA)
- Key Vaults
- Subscription Management (Resource Groups, cost management)
- Cloud Monitoring
- Shared Services (Kubernetes, API Management)
- CDN (Akamai)
- High Availability (Zones and Regions, Service Recovery)

**What we can offer you**
- Competitive salary and annual company bonus
- Excellent pension scheme (company contribution of up to 12%)
- 25 days holiday + bank holidays with the option to buy additional days
- Staff Discount
- Employee Assistance Programme
- Exceptional Reward and Recognition events

**About Howdens**:
Howdens Joinery is the UK’s number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware.We have over 800 depots throughout the UK and Europe - making us the first choice for more than 460,000 loyal trade professionals.
- Last year our sales reached circa 2.1bn, and we have an ambitious growth agenda.

As well as the opportunity to develop within a fast paced and commercial environment, you will be part of a rewarding organisation recognised for excellence in the workplace in the **_Best Big Companies to Work For_.



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