Customer Service Supervisor

3 weeks ago


Stevenage, United Kingdom Hertfordshire CC Full time

**Advert Information** Job Title**: Customer Service Supervisor
**Location**: Stevenage
**Salary Range**:£23,620 with the opportunity to progress to £26,845 per annum (pro rata for part-time)
**Hours**: 18.5 per week
**Contract**: Job Share - Fixed term until March 2024

**Diversity**:We are an inclusive employer and value a diverse workforce

**Job Duties**:
This is an exciting opportunity to join the Stevenage team and support us to deliver our _Inspiring Libraries: My Place, _Strategy for Hertfordshire Libraries.

You will provide customer service support as directed by the Library Manager and manage the work of the Assistant Customer Service Supervisor(s). You will be responsible for the delivery and promotion of all frontline services in the library, ensuring high standards of customer service are maintained at all times. You will actively supervise the team, including staff timetabling, training and development.

You will contribute to the _Inspiring Libraries _ambition of attracting more visitors through participation in, and support of outreach and promotional activities in the community.

This post is a job share and excellent communication with the job share partner will be essential.

**Please ensure you are able to work the hours on the attached rota before applying.**

Stevenage is a busy library with a large friendly team providing services, activities and events to a diverse community. Every day is different, and there are plenty of opportunities to develop your skills and knowledge.

**Closing Date**: 19th March 2023
**Interview Date**: 5th April 2023

**For an informal discussion and more information please contact**: Michelle Lloyd, Stevenage Library Manager on 01438 219024 or Carol Hill, Senior Operations Librarian on 01438 845303

**Further Information** Benefits of Working for HCC**:

- Flexible Working Arrangements (depending on the role)
- Excellent Career Development
- Salary Exchange for Additional Benefits
- Excellent Pension Scheme with Employer Contributions
- Shopping Discounts
- Support Groups & Wellbeing Schemes
- **Supervision**: What experience have you had in balancing an admin role with front-line supervision?
- **Customer Care**:We strive to provide excellent service to all our customers. Please tell us how you have delivered excellent customer service.
- **Teamwork**:Please tell us how you have supervised a reliable, flexible and supportive team and how you have used collaboration and delegation to achieve aims and objectives.
- **Administrative duties**:Can you tell us what skills you have which would support maintaining Health and Safety, property and training requirements within the workplace**.**
- **Organisation**:Please tell us how you have organised and prioritised tasks and been methodical, and how you have collated data and returned to timescale.
- **Frontline Service Delivery**:Explain what interpersonal skills you have used to successfully resolve customer queries.

**English Fluency**:The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). **Further information about the legal requirement can be found here.**

Job Reference: HCC22318



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