Tech Customer Service Executive

3 weeks ago


Stevenage, United Kingdom Tate Full time

A analytical and personable **Technical Customer Services Support** professional is required to join an growing and innovative Tech business. In this role based in Stevenage you will be working within the tech support team and will be provided online, support and training to the businesses client base.

You will be joining a business that has fabulous track record for the personal development and growth of their employees. They also put the wellbeing of their team at the centre of everything they do and give every employee an Wellbeing Day each month (in addition to annual leave entitlement) to promote mental, physical and their social wellbeing.

This is a great opportunity to join a growing tech business who are taking on new clients from all around the globe. Within this role you will be dealing directly with clients, analysing API data and providing exceptional customer service in a 1st line and 2nd line support capacity for a bespoke software system. Full system training will be provided.

As a **Technical Client Support Executive** you will be:

- Assisting in the testing, implementation and launch of new customer websites and software
- Providing technical and functional support to Software clients and business Partners
- Carrying out problem diagnosis and data analysis
- Answering, logging and resolving client support requests
- Training new and existing clients on our software products
- Providing technical system advice and support to non-technical users
- Taking ownership of customer requests and seeing them through to resolution
- Delivering 1st class customer service

To do this role you must have:

- Have a good knowledge of G.D.S and API syyems
- Worked within the travel industry (preferable but not essential)
- Strong problem solving skills
- The ability to be proactive, organised, methodical and approachable
- Have great communication and customer service skills
- Ability use a support ticket system and to prioritise and multitask
- A proactive approach to learning and investigation and great attention to detail
- Ability to take ownership for the resolution of issues

Working Monday to Friday you can expect to receive a salary between £25,000 and £28,000 depending upon experience, plus a great benefits package.

Tate is acting as an Employment Business in relation to this vacancy.



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