Service Improvement Officer

3 weeks ago


Remote, United Kingdom Cera Care Full time

**Position**: Service Improvement Officer

**Reporting to**: Head of Quality

**Contract type**: Full Time, Permanent

About Cera

Cera’s vision is to empower people to live their best lives, in their own home, through the use of technology, professional care and support. Joining Cera, you are contributing to making this vision a reality. The work you do promotes the dignity, respect, independence and choice of our service users, enabling you to make a real difference.

We are changing the way people receive care by empowering our professional carers with insight and improved decision making. Our technology is enabling carers to do what they do best, care.

**About you**:
We are looking for an experienced, hard working Service Improvement Officer who has proven experience within the care sector and a track record of improving both the quality of service provided and regulatory ratings. You’ll be well respected and seen as an ambassador for improvements.

**Responsibilities**:
Review risks, providing intervention and reporting (i.e. Special Measures)

Supporting of monitoring trends and inbedding lessons learned

Branch training on standardised approaches to compliance (i.e. diary/ events management/ JARVIS/ DCP/ complaints etc)

As directed by QBP provide branch specific/ peripatetic operational support

Awareness of new features and as directed, ensure branches imbed new products (following rollout)

**Background and Experience**:
Previous experience as a Registered or Deputy Manager

RQF Level 3-5 within Health & Social Care

Expectation of travelling and overnight stays

Registered with the SSSC (Scotland applicants), we’ll help you do this

Registered with the SCW (Wales applicants), we’ll help you do this

Car driver with full UK driving licence and access to own vehicle

**Benefits**:
Great Career development opportunities with a fast-growing Company.

Hardworking team looking to utilise Technology to improve Home Care in the UK.

Competitive salary & additional Car allowance.

NVQ and in-house Training and development for your role and future Career with us

We Care our new employee benefits platform which offers shopping discounts and cashback from over 800 retailers

Employee Assistance Programme

Mobile phone and other required tech

Company pension scheme

25 days holiday entitlement + your birthday off on top of bank holidays

Paid DBS/PVG

Paid SSSC registration and qualifications

Paid SCW registration and qualifications

Mileage Allowance

Free uniform

Service and recognition rewards



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