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Office Administrator/customer Service

4 months ago

Remote, United Kingdom Enviro Trees UK Full time

**Who are Enviro Trees?**

Enviro Trees UK is an innovative company in the arboriculture industry. We are professional, agile, and innovative. Our clients are in the insurance, emergency, and commercial markets across the UK.

Our mission is to provide arboriculture services, such as reports and tree work, to our clients as quickly as possible, all the while providing an exceptional experience for everyone involved.

**What is the role?**:
As part of the customer service team, you will be responsible for processing a variety of important daily tasks, such as logging new purchase orders, dispatching report requests, contacting clients, customers and contractors, updating our job management system and file notes.

Once you have mastered the key activities of the role above, there is opportunity for continued training in other areas of the business, such as contractor management and report writing. We are a rapidly growing organisation with excellent prospects for all team members.

**Who are you?**

Previous experience and/or understanding of the arboriculture industry (highly regarded)

Previous experience coordinating trades/professional services across multiple properties/projects (desirable)

Previous experience in the property insurance sector (desirable)

Previous experience reviewing and/or writing reports for property insurance claims (desirable)

Ability to work with key stakeholders to overcome challenges to service delivery, such as contractor appointment delays and expediting jobs

Attention to detail when entering information into job management systems

Ability to work at a high tempo from home and not get distracted or bogged down by activities that deliver limited value

Positive and personable who enjoys building strong relationships with stakeholders, especially customers and contractors

A target driven individual who can be self-critical about their own performance and constantly strive to improve their overall performance delivery - “I did well last month, but how can I do better this month?”

An excellent communicator with the ability to adapt your communication style accordingly

Confident in your organisational and time management capabilities

Enjoys working with various technologies and have previous experience using the Microsoft Office suite

Enviro Trees UK is an equal opportunity employer committed to diversity and inclusion in the workplace.

Why you should apply:

- Immediate start available
- Work in a small, tight knit team with an excellent culture - we have each other’s backs
- Excellent career prospects - join the business now as we get set for incredible growth in the UK
- Full onboarding program with training and ongoing support
- Mentorship from insurance and operational experts

**Salary**: £22,750.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Application question(s):

- Tell us what makes you the best fit for the role, and why you should be our next team member at Enviro Trees?

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Arb involvement: 3 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (required)

Work Location: Remote