Hotel Receptionist

6 months ago

Windermere, United Kingdom Gilpin Hotel & Lake House Full time

**Salary: £10.50 - £12.25 per hour (equating to £24,570 to £28,665)**

**Gratuities: £130 - £230 per month**

**Accommodation: subsidised accommodation available on site or in local town**

**Staff transport: provided free between staff houses and hotel**

**Hours: 45 per week**

Progress your pay as you develop your skills through our Skills Development (SD) Levels:

- SD1: £10.50 per hour, and be eligible for £130 gratuities per month. 28 days' holidays (inclusive of Bank Holidays)
- SD2: SD2: £10.75 per hour, and be eligible for £150 gratuities per month. 28 days' holidays (inclusive of Bank Holidays)
- SD3: SD3: £11.00 per hour, and be eligible for £170 gratuities per month. 30 days' holidays (inclusive of Bank Holidays)
- SD4: £11.25 per hour, and be eligible for £190 gratuities per month. 30 days' holidays (inclusive of Bank Holidays)
- SD5: £11.75 per hour, and be eligible for £210 gratuities per month. 32 days' holidays (inclusive of Bank Holidays)
- SD6: £12.25 per hour, and be eligible for £230 gratuities per month. 32 days' holidays (inclusive of Bank Holidays)

**Be part of a great team.**

**Work in a stunning location.**

**THE ROLE OF HOTEL RECEPTIONIST**
The Front of House team at The Gilpin Hotel & Lake House play an integral part of the Guest Experience, from greeting all guests as they step from their vehicles, to waving them off at the end of their stay - and everything in between to ensure their stay is the most enjoyable and wonderful experience they have ever had in a 5* hotel. No job or request is too small for this team and for this busy group, the teamwork required is undeniable and unique.

**A Receptionist**
- Welcomes guests with a smile and is generally the first point of contact.
- Responsible for keeping the main reception area and the cabin clean and tidy.
- Ensures that the Gilpin buggies are kept looking presentable and clean as they carry guests around the site.
- Reads and acknowledges all handovers and guest issues in order to be aware of any issues.
- Carries a radio at all times to be able to communicate with other teams efficiently.
- Follows expected radio procedure and is mindful of what is communicated and how.
- Answers the main phone politely, with a smile and responds to requests accordingly and in a friendly manner.
- Reports any maintenance issues using the correct procedure and in a timely manner.
- Monitors check in sheets and contact guests ahead of arrival to answer queries and prepare for arrival.
- Checks the evening handover sheet to ensure any relevant issues are brought to the team’s attention.
- Has pride in their appearance,and is dressed in a smartly presented uniform, with long hair tied back or up.
- Staffs the reception welcome cabin to ensure a warm welcome is extended to all arrivals.

**Skills and Experience Required for the Role**:

- Previous experience in a similar level of establishment is preferred.
- Previous Front of House and guest facing experience is essential
- Experience with the booking system, Reslynx is essential with ResDiary and Trust Payment experience desirable.
- Strong teamwork and communication skills to effectively collaborate with the FOH team.
- Flexibility to work evenings, weekends, and holidays, as per the demands of the business.
- The ability to handle complaints and deal promptly with any issues, using tact, diplomacy and with a smile is required.
- Good health and a general level of fitness is required as carrying and moving luggage is an essential part of this role.
- Is adaptable to rota changes and is able to respond to urgent issues in a helpful and calm manner, prioritising guest and staff welfare in the first instance.

**LIVE, WORK & PLAY IN THE LAKE DISTRICT**
Work hard but really enjoy your days off? There's nowhere better to do that than in the beautiful Lake District. As well as the traditional hospitality jobs at Gilpin Hotel and Lake House, you can also be an accountant, an agri-scientist, an interior designer, a landscape gardener, a marketeer, and much morethe opportunities are endless

**LOVE & LAUGHTER - WE LOVE WHAT WE DO - JOIN US AS OUR HOTEL RECEPTIONIST**
Many of our guests come to Gilpin for very special celebrations, investing time, money, expectations, memories and feelings into their stay with us. Our job is to help create the magic, sowing the seeds for lasting happy memories with five star service, and a lot of love and laughter.

**THE WORLD IS YOUR OYSTER - WE WILL TRAIN & DEVELOP YOU**
You can start at whatever level is right for you, and immediately start learning about the work and our team spirit; everything you need will be provided in a combination of on the job training and via our online Gilpin Training Academy, with clear pay progression built in. If you want to prove yourself and become a manager, the opportunity is there - you can see for yourself what you need to do to progress, and if you wish to take it further this can lead to a degree or leader

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