Receptionist/reservationist

**Hotel Receptionist/Reservationist**

Ideally located in the bustling village of Bowness on the shores of the Lake Windermere, The Belsfield Hotel features 62 bedrooms, two bars, restaurant, brasserie and function rooms perfect for conferences and weddings. Our new look has been designed from top to toe by Laura Ashley, creating the finest in contemporary luxury.

We are now looking for an enthusiastic and hardworking individual to join our friendly Reception team.

**The job**:
Our Receptionists/Reservationists are responsible for ensuring that all hotel guests are dealt with in a professional and courteous manner, in person, on the telephone and in writing, so that fine attention to detail makes every guest stay perfect.

Ensuring that our guests are given an excellent first impression, our Receptionists/Reservationists are key in providing nothing less than an exceptional welcome, setting the tone for their luxurious stay with us.

Also acting as a point of contact for guests throughout their stay, our Receptionists/Reservationists are an excellent source of information about hotel services and facilities, as well as the local area in general.

As part of the team, your role will also include taking and managing room bookings, responding to guest enquiries and maintaining relationships with Third Party bookers and Travel Agents.

**About you**:

- You will have an experience in similar position, ideally from high quality 3 or 4 star hotel, looking to continue and develop your career further.
- You will be experienced in Rezlynx
- You will have a passion for customer service, with a strong focus on attention to detail.
- You will be a natural communicator with people, able to build relationships in a friendly and professional way.
- You will be able identify customer needs and will exceed their expectations.
- You will be committed to high service standards.
- You will be an enthusiastic and motivated team player, with a can-do attitude

**What we will provide in return**:

- A competitive salary of £23,275.20 per annum, plus paid overtime
- Training and personal development.
- Company uniform.
- Meals on duty.
- Staff Discounts and special rates in all our hotels throughout UK.
- Working in a modern, friendly and professional environment.
- A friendly and committed staff and management team

**For further information about the hotel, visit our website**

**Job Types**: Full-time, Permanent

**Salary**: £11.19 per hour

**Benefits**:

- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- 8 hour shift