Receptionist

3 weeks ago

Windermere, United Kingdom The Ro Hotel Full time

**Receptionist**:
**The Ro Hotel**:
**Salary**:£24400**

**Job Type**:Permanent**
**Hours**:Full-time**
**Town**:Windermere***:
Located in the stunning Lake District, with breath-taking views of Lake Windermere right on the doorstep. The Ro is surrounded by popular hiking routes and within walking distance to quaint Bowness-on-Windermere.

We are currently recruiting for a **Receptionist** to join our Truly Talented team.

Reporting directly to the Rooms Division Manager, this is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced, busy and hardworking team environment.

**What we offer**
- £24,400 per annum
- Permanent, full-time contract (40hrs per week)
- This is **Live Out** position only

**Benefits**
- Hotel discounts across all Axiom Hospitality hotels - colleague rates and up to 50% discount on F&B;
- 28 days holiday, including bank holidays, increasing yearly to 33 days;
- Discounts across retail, restaurants, events and more through our benefits & rewards portal;
- Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
- Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
- Yearly complimentary Axiom Xcape stayover after one year of service;
- A growing team with great training, progression, and promotion opportunities;
- Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
- Free meals while on shift;
- Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more

As'¯a **Receptionist**, you will provide courteous and efficient service to all guests and maintain the levels of service to the highest standards at all times.

You will be responsible for greeting guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone.

You’ll work in a busy and hardworking team environment, where you’ll continually learn and develop.

Responsibilities of a **Receptionist** will include but are not limited to:

- To be totally guest focused by consistently delivering excellent customer service with an informed, friendly and effective approach;
- To gain experience in all sections of the front desk department and ensure company and legal requirements are maintained;
- To promote the company values and behaviours at all times.

The ideal person for this role will be enthusiastic about change, focused on details and trusting.

**Previous experiance with Guestline PMS system is required for this role.**

Having these core skills will put you one step further to joining Axiom Hospitality and the The Ro Hotel

**Opportunities for all**

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.

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