Head of Digital Change Management

2 weeks ago

London, United Kingdom Department for Transport Full time

**Details**:
**Reference number**:

- 249916**Salary**:

- £50,238 - £60,431- National Salary: £50,238 - £55,997 London Salary: £55,188 - £60,431**Job grade**:

- Grade 7**Contract type**:

- Fixed Term**Length of employment**:

- 2 Years**Business area**:

- DFT - Corporate Delivery Group (CDG)**Type of role**:

- Digital
- Operational Delivery
- Project Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Birmingham, Hastings, Leeds, LondonAbout the job

**Job summary**:
**Are you a confident, resilient and inclusive Business Change leader?**

**Do you have experience and a deep understanding of change managements principles, methodologies and tools?**

**If so, we'd love to hear from you.**

**Job description**:
The DfT Digital Service Team put secure, accessible customer experience at the heart of everything we do, with strong user research to ensure we design, deliver and continually improve services to meet user needs and surpass expectations.

We are looking for a Head of Digital Change Management to join our Digital Service on a 2-year fixed term basis, with a possibility of becoming permanent. You will manage a team of Prosci certified Senior Business Change Managers located across all DfT office locations, supplemented with project funded contractors. The team provide hands on business change management for larger projects and advice and guidance to smaller projects, alongside shaping communications activity for the whole digital portfolio. The role involves adapting to fast changing requirements and new demand from the business, working closely with Digital Business Partners in a strategic relationship, taking a broad ‘big picture’ view of digital change and working with staff at all levels and all business areas across the Department.

Digital Service continues to evolve its operating model and you will have the opportunity to influence that evolution through you and your team's work, ensuring that Change Management is embedded in everything we do. You will build awareness and capability within DS and across DfTc of the role and importance of high-quality people-based Business Change Management in delivering project benefits and return on investment, resulting in high quality services which satisfy our customers and colleagues and meet their needs.

The Department for Transport (DfT) Digital Service vision is to be “better everyday”. We strive to continually improve all that we do and offer great learning and development opportunities.

**Duties and responsibilities**:
The Head of Digital Change Management role holder directs change management for the digital portfolio, linking up complementary change activities across the Digital Service and wider Department to maximise their impact and ensure digital portfolio benefits are delivered. You will do this by:

- Building and maintaining an expert team of Senior Business Change Managers, coaching and line managing team members, facilitating continuous learning and improvement, and ensuring the most appropriate change management tools and techniques are applied to support delivery and benefits realisation
- Contract managing a Prosci training framework contract and contracted-in Change Management resource
- Operating and developing a Centre of Expertise for change management which provides expert advice and approvals to senior boards and project managers, alongside ensuring a robust benefits mapping and sponsor selection process is applied to all digital delivery projects.
- Working closely with the Digital Portfolio Management Office (PMO) and Digital Business Partner teams, along with other teams inside and outside of Digital Service as necessary
- Growing change management capability through providing training and coaching support to project managers and senior staff, and acting as the change capability lead in the DfT Digital Service
- Overseeing the digital change roadmap, co-ordinating communications and inputting to prioritisation of activity and quarterly planning for the Digital Service portfolio from a change management perspective
- Being a point of escalation for change managers and project managers
- Setting strategic direction for digital change and growing a Change community across DfT and Government

**Person specification**:
**About You**

We are looking for a Business Change leader who is confident, resilient and inclusive and focussed on delivering value through ensuring excellence in people centric change management. You will be able to demonstrate:

- An in depth understanding of how people go through a change and the change process.
- A deep knowledge of change management principles, methodologies and tools.
- Excellent active listening skills and a proven ability to clearly articulate messages to a variety of audiences.
- Familiarity with project management approaches,

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