Web Customer Services Specialist

3 weeks ago


Studley, United Kingdom CVP Full time

***

An opportunity has arisen for an E-commerce Specialist/Web Customer Service Specialist to join us at our office in Studley, Warwickshire.

You'll help CVP to hit its customer charter by same day dispatching 'in stock' orders (and updating our systems to reflect all aspects of this) and by liaising with our suppliers to ascertain an accurate delivery schedule and advise the customer accordingly when items aren't in stock. You may be responsible for procuring stock and raising purchase orders as required to fulfil orders for out of stock items and for liaising with suppliers to check the progress of existing orders so that we can keep our customers fully informed.

This is a full-time role which is ideally suited to a friendly, courteous, positive, driven and organised individual who will enjoy being a part of a thriving and buzzing environment in a progressive company which is consistently experiencing growth.

**Roles and Responsibilities**
- Responsibility for inputting orders/data into our systems
- Keeping in contact with customers to inform them of the progress of their orders
- Issuing credits
- Liaising with the warehouse team to check stock availability and order progress
- Liaising with suppliers to check item availability and lead times

Your mission will be to deliver a first class service to our customers and to help us to improve our Trustpilot rating

**What we’d expect from you**
- Personable and friendly
- Good team player
- Able to work under pressure and to deadlines
- Well-organised, able to multitask
- Good interpersonal skills
- Efficient and friendly telephone manner
- Confident approach-able to adapt to a wide range of people and situations
- Enthusiasm and Self-Motivation
- Hard Working
- Listening skills
- Customer focused
- Computer literate with Microsoft Office Skills and able to learn new technologies

Working hours are a work-life balance friendly 08:00 - 16:30 or 09:00 - 17:30 Monday to Friday.

**About CVP**

CVP is one of the leading and largest independent resellers of production equipment for the Media and Entertainment sectors in Europe. With over 37 years of expertise which spans TV & Film, broadcast, production, cinematography, professional video, audio and photography equipment, CVP services some of the biggest names in this vibrant industry including the BBC, ITV and Netflix, and many independent film and TV producers, academic institutions and individual content creators.

But we are more than just a reseller; we are a trusted business partner and an extension of our customers' and suppliers' teams. With over 200 dedicated professionals across six locations, we genuinely care about our customers. Our unrivalled experience and collective knowledge enable us to understand their needs deeply, allowing us to deliver first-class services tailored to find the right solution. Whether you're looking for a compact camera, a complete studio system, or seeking expert sales or creative advice, we are here to help.

Our passion for what we do is reflected in every aspect of our business, from our meticulous engineers who ensure every piece of equipment is in prime condition, to our sales support team that offers peace of mind and independent, bespoke advice, and our highly skilled technical gurus and online services team.

Recognised in the industry as the 'go-to reseller for all acquisition equipment,' we take pride in our unique customer-focused and bespoke approach. Over the years, we have fostered close relationships and partnerships with over 1,000 brands and key manufacturers, including ARRI, Canon, RED, and Sony, among others.

Join us in our mission to provide exceptional service and innovative solutions, and become a part of our dynamic team that is passionate about serving our customers and driving success in the industry.

**Company Benefits**
- Company pension scheme
- Life Assurance Cover
- Free car parking (at selected locations)
- Learning and Development opportunities
- Retail discounts and subsidies
- Employee assistance program
- Death in Service benefit

**Job Types**: Full-time, Permanent

Pay: £22,308.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Store discount
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)
- order processing: 1 year (preferred)

Work Location: Hybrid remote in Studley, B80 7AA

Reference ID: CVPMWCCS040041002024



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