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Client Services Administrator
2 months ago
Location:
- Guildford- Salary:
- £24,000 - £26,000- Type:
- Permanent- Sector:
- Admin & Office SupportA great role for a **Client Services Administrator** to work with a great company based in Guildford, joining a lovely team. The **Client Services Administrator** look after administration and file management for the Client Services Team. This role offers a mix of hybrid and office work.
**Benefits**:
- 25 days holiday and long service accrual
- Private medical insurance
- Employee assistance programme
- Access to corporate gym membership rates
- Eye care
- Wellness initiatives
- Holiday purchase schemes
- Bonus scheme
- Pension scheme
- Income protection insurance
**Responsibilities**:
- Able to develop solutions to ensure an exceptional service is provided at all times.
- Consistently and appropriately update service users on progress and status of tasks where appropriate
- Work with service users to offer assistance where possible
- Support the team with the completion of client due diligence, conflict checking and the Anti Money Laundering processes
- Create new files and maintain and update existing files, demonstrating an understanding of the principal documents within file
- Deal with internal and external postal deliveries and arrange couriers’ services as necessary
- Working effectively and efficiently on the CRM system to log and record documents
- Undertake all file closing procedures including the processing of archiving and retrieval
- Complete searches at the request of Partners, fee earners, Client Services Leads and Client Services Executives
- Photocopying, printing, scanning, binding, and filing tasks
- Supporting the Finance team by ensuring receipts, cheques and bills are correctly loaded onto the system
- Any ad hoc duties as requested by the business
- Producing document packs
- Producing court bundles
- Keeping client specific records updated where necessary
- Preparing files for costs assessments
- Undertaking basic Land Registry searches
- Data Subject Access Requests
- Checking Companies House for company registration numbers, addresses, director details etc
- Updating the intranet pages
- Additional practice group specific administration tasks that were required
**Requirements**:
- A minimum of 6 months administration experience
- GCSEs graded A to C to include maths and English (or equivalent level of qualification)
- Solid customer service centric experience and work ethic
- Excellent verbal and written communication
- Proactive Team Player
- Organised
- Good interpersonal details with the ability to adapt style and approach
- Attention to detail and accuracy
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
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