Internal Sales Advisor
3 days ago
Green Orchard Recruitment have been engaged by an award-winning Mid-Devon based business to manage the recruitment of an Internal Sales Advisor to join their Internal Sales team on a permanent basis.
**Role:**
- Internal Sales Advisor
**Location**:
- Willand (Devon)
**Salary**:
- £20,000 - £24,000 per annum
The team is well-established and highly respected in the business and led by a fantastic Internal Sales Supervisor.
As Internal Sales Advisor, you will be responsible for identifying new business contacts, researching, and initiating contact and potential opportunities for proactive selling. Alongside new business, you will ensure regular communication is in place withexisting customers to ensure customer satisfaction is enhanced and encourage increased sales and loyalty.
**Key responsibilities of the role will include**:
- Follow the customer call list programme contacting existing customers and maintain the customer database with information gained through calls including type of business, spend patterns etc to keep records complete and up to date
- Work within a ‘business pod’ managing an area of accounts alongside the Business Development Manager in that area
- Work closely with your business partner to identify growth within your account base and reach team targets
- Handle initial calls to smaller customers who do not warrant a BDM visit, escalating any greater issues to the Internal Sales Supervisor and your business partner.
- Help to grow and develop new business and increase existing accounts through both regular contact and follow up of promotions and supporting marketing activity, and also by pursuing fading accounts.
- Research required information on your customer to enable effective calls to be made to prospective business opportunities.
- Review and refine research information to identify sound potential business and growth opportunities to cascade to the Internal Sales Supervisor for action both within the Internal Sales Team and the visiting Business Development Team.
- Undertake any relevant administration duties to ensure the smooth running of the Internal Sales operation.
- Identify and escalate priority issues, concerns or opportunities to the Internal Sales Supervisor and your business partner.
- Take on full Customer Service Advisor training to support the rest of the department at key times if required.
- Take on any other responsibilities or tasks that are within your skills and abilities whenever reasonably asked.
**About You**
- Experience of working in a telephone sales environment and handling outbound calls
- Excellent IT Skills including the full MS Office software.
- Excellent telephone manner and communication skills.
- Good level of numeracy and literacy.
- Excellent attention to detail.
- Ability to build lasting customer relationships
- Experience of working with call centre systems, numerical data and metrics (desirable)
- Experience in a B2B sales environment (desirable)
**Benefits**
- Competitive salary (£20,000 - £24,000 depending on experience).
- 22 days annual leave plus bank holiday (increases to 25 days after 5 years’ service and 30 days after 10 years’ service).
- Hybrid working (2 days a week WFH) is available on completion of initial training period.
- Discretionary profit-led quarterly bonus scheme.
- Company pension scheme.
- Staff discounts.
- Charity fundraising events.
- An active staff forum.
- Cycle to work scheme.
- Subsided staff canteen.
- Social events including Summer BBQ and Christmas party.
Hours of work will be 37.5 hours per week, Monday to Friday, 09:00 - 17:30, although there is some flexibility around this. The business operates hybrid working, which will be available for this post once the initial onboarding and training process is complete.
Green Orchard Recruitment Ltd is acting as a Recruitment Agency in relation to this role.
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