Customer Service Representative S1 Complaints

4 months ago

Glasgow, United Kingdom Santander Full time

Customer Service Representative | S1 | Complaints | Glasgow

Country: United Kingdom

**WHAT YOU WILL BE DOING**

**Join our community.**

We are currently recruiting Customer Solutions Investigators in our Complaints Team, with a starting package of £23,390, this is made up of a base salary £21,393 along with an additional £500 Flexible benefit up to £1497 discretionary performance related bonus.

**The difference you’ll make**
- Responding to customer complaints received by phone and live chat
- Building a rapport with customers and understanding their perspective
- Investigating each complaint with due diligence
- Making fair resolutions
- Explaining decisions to customers so they understand what has happened
- Managing a workload of customer complaints at various stages of resolution

**What you’ll bring**
- Experience of working within a customer services role either within an inbound or outbound environment
- The ability to treat each customer as an individual and deliver a tailored response on each call

**It would also be nice for you to have**
- Experience of using intellect and empathy, tact and diplomacy within a customer service role.
- High quality verbal and written communication skills
- Articulate and highly numerate with a strong attention to detail.
- Knowledge of financial services with an ability to work within procedural guidelines

**What else you need to know
- We have a wide range of working patterns available, including fixed shift working as well as 4 day condensed working weeks to best balance our colleagues home/work life balance and the needs of our customers. Our operating hours are Monday - Friday between 8am to 6pm and Saturday 8am - 4pm.
- If you are successful in reaching interview stage, your interview will be conducted remotely via Microsoft Teams.

**Everyday Inclusion.**

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

**How we’ll reward you**

In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs. For part-time / contract roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your working hours / contract duration.
- Starting salary of £21,393 plus a £500 annual cash allowance to spend on our great range of benefits.
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- Eligible for a discretionary performance-related annual bonus.
- Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
- Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.
- Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
- Support your favourite causes through charitable giving and our community partnerships
- Share in Santander’s success by investing in our share plans
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more

**Right to work in the UK.**

**What to do next**

If this sounds like a role you’re interested in, then please apply.

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