Senior Category Product Technologist

2 weeks ago

London, United Kingdom Fortnum and Mason Full time

**Senior Category Product Technologist**:
**Technical & Sustainability - Piccadilly**:
**Contract**:Permanent**
**Salary**:Competitive and Benefits***:
Our Head Office department is located in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location, offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.

**Role Purpose**:

- To technically lead and manage the technical and CSR aspects of the F&M New Product Development process for Category Own label products and proprietary brands, including supplier approval and specification sign off.
- To be responsible for ensuring all products developed and launched meet external commitments, product safety and legal due diligence requirements.
- To technically manage our supplier relationships, to manage risk, ensure traceability and to implement and maintain a sustainable supplier quality management system across the F&M supply base.
- The role will perform supplier site visits and audits of new and established suppliers. A key requirement of the role is an ability to drive positive changes within the supply base from processing sites down to growing and mining levels.
- The role will also coordinate and provide quantifiable metrics to allow the real-time assessment of supplier performance against the businesses Technical & CSR targets and Operational procedures.
- The role will also coordinate and provide quantifiable updates on the technical areas of responsibility and will need to influence all area of the business to deliver NPD right first time.
- A key requirement is an ability to technically lead and influence a cross functional team. To be able identify and drive positive changes collaboratively and to ensure any technical actions are delivered on time.

**Reports to**: Lead Senior Category Technical Manager

**Key interfaces**:
The role holder will work alongside various departments within Fortnum’s. They will also be instrumental in managing the company’s interactions with its suppliers.

**Key Accountabilities**:
**Operational procedures**
**NPD**
- To work with the cross functional teams to deliver technical aspects of the NPD process on time
- To provide regular updates on the status of the NPD projects
- To ensure the technical aspects NPD are delivered to the standard required
- To ensure the Technical. International and CSR strategy and rules are delivered for all new products launched
- To maintain and deliver the T&CSR aspects of the NPD critical path
- To ensure CSR and technical Briefs are submitted on time and are fully complete
- To flag potential issues in advance and so allow resolution prior the projects falling behind

**New Product Development**
- To ensure provisional critical paths created in stage one of the launch process include all stages of the technical approval process, including any upskilling required by the in-house technical team
- Ensure NPD product brief contains all technical requirements for the product
- All technical stages to be delivered on time and a proactive manner
- All new products are assessed, and any new technical requirements fed into the appropriate Technical processes. I.e. operational procedures, surveillance testing, etc.
- To have full sign off each NPD Gate (Technical and CSR requirements)

**NPD Technical Review (Stage 5) actions**
- Technical actions to be closed off within the agreed timescales
- To be investigated to identify the root cause and corrective actions implemented into business policy if required
- Relevant corrective actions to be included in product specification where relevant
- To be in place for all food and non-food own label and proprietary branded product
- To include all legal DD requirements, quality and all relevant information required to facilitate international approval of product (and generation of labels)
- To include all information for all business channels
- To ensure specifications cover all known risks to the business
- All product both OB and Proprietary brands have signed off specifications by on sale date
- Specification templates to be appropriate for all product types and supply routes
- Clear written guidance to be available for suppliers to aid the completion of specifications
- To include a quantifiable QAS requirements (QAS created by buyers)
- To include all information required to meet online customer needs and to ensure the product online product has all legal requirements
- To ensure specifications contain all information required for the international customers and online ww sales.
- To deliver the new Specification system and creating bespoke requirements for the new specification template

**Audits**
- All audits to be carried out to the schedule and all corrective actions followed up and closed off
- Audit results to be communicated to relevant managers, in the weekly and mo

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