Radiology Access and Booking Co-ordinator

6 months ago


Eastbourne, United Kingdom East Sussex Healthcare NHS Trust Full time

Schedule and process all referrals within defined timescales ensuring that all sessions are fully utilised and relevant details are entered correctly on to the Clinical Radiology Information System (CRIS) and where necessary other patient administration systems Ensure that patients are offered appointments within the statutory waiting times including urgent and cancer referrals in line with Trust policy (Referral to Treatment [RTT] Guidelines and Elective Access Policy) Where required contact patients directly to offer appointments or to ensure appointments will be kept Identify and report to the Pathway Manager any patient who may potentially breach waiting times Produce and issue appointment letters and preparation instructions as required along with any necessary medication To manage patients who cancel appointments or who do not attend in accordance with Departmental and Trust policy. To manage clinical rejections after vetting; ensuring letters of notification are sent to referring clinician Liaise with ward staff to advise of patient admissions and cancellations, and preparation for Radiology procedures, Liaise with clinical colleagues to request the timely vetting of all referrals by appropriate specialty to ensure waiting times targets are adhered to Report to the Pathway Manager any requests to cancel or reduce clinical sessions with than six weeks notice Identify and report to the Pathway Manager any urgent referrals which get postponed as a result of cancellations or reduction in sessions To provide a fast and responsive telephone service to our patients communicating with all types of patients, escorts and staff including those who are elderly, deaf, of other cultures and languages, and with a wide range of illnesses including the terminally ill Deal sensitively with clients and other professionals who may have queries about their care, may be anxious or distressed, and on occasions may be aggressive Deal sensitively with very frequent phone calls from patients, relatives, consultants, other departments and GPs, and respond accordingly. Explain procedures and preparation if required according to protocol or refer problems to senior clinical colleagues as required Liaise with other departments to book transport, beds, anaesthetists and pre-assessments and Covid swabs for inpatient or day case procedures Inform the Pathway Manager of any problems that arise with the CRIS, booking process or inability to books imaging within the target waiting times Co-ordinate the provision of interpreters for patients as necessary Contribute to and participate in the training of new members of staff. Identify and contribute to service developments and modernisation in support of the Radiology Bookings Service Use the Radiology and Trust computer systems in accordance with Data Protection and departmental policies Work autonomously within your team and on your own initiative to meet the needs of the service To promote good relationships between the Trust and GP Surgeries and other healthcare organisations referring patients to the Trust To ensure own competencies regularly updated through training and mentoring Other general office duties to include reception and clerical office duties as required.



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