**Concierge - Willingdon Park Manor**

**Part Time and full time hours available**

**Shifts are 7.45am to 2.15pm or 12.45pm to 7.15pm**

**Needed to join our team now**

Are you an experienced Concierge or have worked in a high-end front of house role? Then this role is for you In this role you will facilitate residents of “The Residences” to live their life to the fullest, ensuring the highest standards of professionalism and customer service are met at all times.

The role will offer a wide variety of support for the residents in the Residences some of these include:

- Providing a warm welcome to all visitors to The Residences
- Overseeing service of all meals in Dining Room/ to Residents’ Suite
- Ensuring coffee/tea/drinks/cakes/snacks are available/served in Meadow Garden Room
- Daily delivery of provisions to residents’ kitchenettes
- Liaising with Wellbeing Co-ordinator for delivery of wellbeing activities
- Arranging delivery of enhanced services (Chauffer service/flowers/tickets for events etc)
- Take ownership of any resident requests and seeing it through to completion.
- Co-ordinate in preparation for resident admissions to The Residences by communicating with residents prior to their move-in and with all relevant departments of the home.
- Working closely with all other departments in the home (ie Housekeeping, Maintenance, Kitchen, Lifestyles/Wellbeing, Care) to maintain the highest standards for residents and their experience
- Access to our referral and reward app care friends - earn up to £250 per referral
- Life assurance
- Pension
- Development opportunities - grow with us as an organisation
- Discounted high street and online stores, discounted hotels and travel, health scheme cash back and so much more

Hallmark Care Homes is a family-run provider of care homes across the UK, we understand the importance of nurturing relationships and so all of our care is centred around family values. We have 20 care homes across the country, filled with innovative facilities and supported by a dedicated care team for a comfortable stay alongside the highest quality care available.