Order Specialist

3 weeks ago

Chippenham, United Kingdom Holman Full time

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type):
Health Insurance

Dental Insurance

Life and Disability Insurance

Flexible Spending and Health Savings Accounts

Employee Assistance Program

Retirement Plan

Paid Time Off

Tuition Reimbursement

**Job Description**:
**Position Title (Job Code)**: Order Specialist

**Grade Level**:
**FLSA Status (Applicable Exemption)**: N/A

**Principal Work Location**: Chippenham, UK

**Department**: Performance Excellence - Vehicle Acquisition

**Reports to (Title)**: Manager - Performance Excellence

**Number/Type of Employees Supervised**: None

**Principal Purpose of Position**:
To support the delivery of robust solutions in specification, design and ordering of new vehicles for customers.
Provision of finance lease quotations to support the new business sales team (business development manager community)
Administration and management of the vehicle ordering process through our bespoke on-line car ordering system, to include the implementation of this tool with new customers
Manage customer complaints, working in conjunction with the Quality team in relation to vehicle acquisition or general account management queries as determined
General administration duties to include responding to all allocated customer enquiries, resolving where possible or escalating or referring within the team
Manage the vehicle return process and associated customer updates in conjuction with ARI’s Remarketing team
Support for the Sales & Marketing team regarding bid proposal and literature content, as required
Perform all other duties special projects as assigned.

KNOW-HOW

Know-How includes every kind of relevant knowledge, skill, and experience, however acquired, needed for acceptable performance in a job or role. Know-How has three dimensions: Practical/Technical Knowledge, Planning, Organizing and Managerial Knowledge; and Communicating & Influencing Skills. In the space below, please list the minimum requirements within each of the categories.

**Education and/or Training**:
A good general level of education is required
Strong working knowledge of Excel, including functions such as lookups, pivot tables and if statements
Strong experience of manipulating data, reporting and problem solving in Excel
Knowledge of Business Objects 4.2 (preferred) or similar tools
Understanding of ISO 9001:2015 and GDPR

**Relevant Work Experience**:
Demonstrable experience of high levels of accuracy and attention to detail
Enjoys working in process driven environment and becoming an expert in their field

**Planning/Organising/Managerial Knowledge**:
(Ranges from task-focused to integrating related functions, to broadly strategic integration)

An effective problem solver who enjoys seeing tasks through to completion
Ability to prioritise, manage own workload and proven experience of working to tight deadlines

**Communicating & Influencing Skills**:
(Does the job require communication, reasoning with others, or changing behaviours?)

Proven ability to work effectively as part of a team

PROBLEM SOLVING

Indicate those statements that describe the process by which this position solves problems. Show the % that the relevant statement represents among all problem solving done by this role. The sum of percentages indicated for each category should equal 100%. For each relevant statement, give an example of a problem and the method of resolution.

The problems are similar to each other and have a limited number of predefined solutions. Standing procedures/plans and/or a structured routine directs the problem solving process.

**30% of all problems**:
**Example**: The customer wants to raise an order with us for their new vehicle, they’ve had the opportunity to review the options available and are clear on their desired output. They are looking to the role holder to help arrange for this specific order.

The problems encountered are dissimilar and typically have a number of solutions. The solutions may be derived from a general plan or a flexible rou

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