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Senior Wedding Co-ordinator

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Secret Garden is looking for a senior Wedding Coordinator to not only lead our Wedding and Events Team, but to work closely with our FOH team and all other areas of the business.

We are one of the leading Wedding and Event Venues in Kent. Our aim is to give all couples the best day of their lives’. We have a built a reputation of providing 1st class service along with excellent food all freshly made by our Chefs, we constantly strive to keep to these 1st class standards.

Our Senior Wedding Co-ordinator will have been working in the Hospitality industry for at least 3-5 years, preferably already in a wedding Co Ordinator or Management position.

You will need to be passionate, very well organised, and reliable; you fully understand the needs of our clients, manage expectations, and enjoy the buzz of coordinating weddings and events. You will need a good knowledge of Microsoft Office including Excel.

**Responsibilities**:

- Responding to all enquiries (corporate, social and Wedding) in a timely, confident & professional manner, taking every opportunity to up sell and identify sales opportunities.
- Ensuring a high conversion rate of enquiries to sales to drive revenue.
- Conducting client show rounds and appointments, displaying a clear & comprehensive knowledge of the venue.
- Producing detailed proposals for prospective clients, liaising to ascertain their precise event requirements.
- Leading the Events Office Team and FOH Operations Team.
- To work in collaboration with the operational team to ensure all event details are correct and that service is delivered to meet and exceed the client expectations.
- Cash handling, understanding of financial aspects of the job and working alongside Sales targets.
- Ensuring the highest level of customer satisfaction, both pre-post and during each event. Conducting post event feedback requests to check satisfaction and secure repeat business if appropriate.
- Maintaining strong working relationships with all areas, including, kitchen, front of house, Garden and head office.
- Carrying out checks, ensuring high operational standards are met at all times
- Menu and package development
- Organising and participating in Wedding Open Days.
- To produce weekly reports for Head Office.
- To be proactive in looking for new marketing ideas and what competitors are offering to ensure we are the best.
- To bring together all areas of the Business to make sure we all work together efficiently.
- To be part of the Team and offer support to all areas to make sure all Events are executed successfully.

PERSONAL SPECIFICATION
- Be friendly, smiley, sociable, and welcoming to our customers, to create a great atmosphere.
- Pro-active seller
- Remain calm, patient, and polite, always.
- Be helpful and go out of your way to help our customers.
- Be confident and self-motivated and demonstrate a passionate commitment to the business.
- To be able to lead a team and bring out the best of our team members.
- Welcome and embrace change, with a positive attitude.
- Be immaculately dressed.
- Maintain excellent time-keeping and attendance
- Be flexible in working hours and days of the week worked.
- Be professional at all times.
- Be able to communicate clearly well with people of all levels, including Colleagues and clients.
- Seek feedback and invest time in personal development.
- Look for opportunities to improve areas of the business.
- Gain commitment of others by using own knowledge

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£30,000.00 per year

**Benefits**:

- Employee discount
- On-site parking

Flexible Language Requirement:

- English not required

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Loyalty bonus
- Performance bonus
- Tips

Ability to commute/relocate:

- Kent, TN25 6NH: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Event Management: 3 years (required)

Work Location: In person