Helpdesk Team Leader

2 months ago

Wolverhampton, United Kingdom Black Country Healthcare NHS Foundation Trust Full time

The **Helpdesk Team Leader **is responsible for the day to day supervision and coordination of the E&F Helpdesk within the department.

They will ensure appropriate levels of staffing of the helpdesk, to ensure that the helpdesk delivers services across the Trust in the most efficient and effective way, organising, supporting and coordinating procedures to ensure overall effectiveness and efficiency, taking appropriate action at all times. Reporting to the Estates & Facilities Performance & Systems Manager, the Helpdesk Team Leader will manage and lead the staff and the different workloads, producing reports and following up on actions as required. Manage the Facilities staff and maintain and support frontline Helpdesk Services and support all other Estates & Facilities systems used. The post holder will be required to communicate with a range of people within their own team and other directorates, about complex, difficult and sometimes sensitive and confidential information whilst maintaining confidentiality at all times. To undertake complete document and record control of their area of responsibility and to facilitate the effective management of the workforce performance; this will include creating and managing departmental records to ensure all aspects of workforce related compliance, and that monitoring is undertaken and matters arising are escalated in a timely and appropriately manner.

**Main duties of the job**:
*Responsible for the safe and effective management of Estates & Facilities Helpdesk Services at various Trust properties and those that are leasehold sites.
*Responsible for the Estates and Facilities Helpdesk for the Trust maintaining resilience throughout the 24 hour period and is sufficient to react to demands. To liaise with the Reception Team Leader, to oversee and manage the Helpdesk function out of hours business continuity and emergency call out systems and procedures.
*Responsible for the management of Estates & Facilities Helpdesk staff are supervised from both a quality & financial perspective ensuring that all resources are managed & monitored effectively within agreed parameters and provide value for money.

**Working for our organisation**:
Black Country Healthcare is a major provider of NHS mental health services for more than a million people across Dudley, Sandwell, Walsall and Wolverhampton:
Adult and older adult mental health services
Specialist learning disabilities services
Mental health services for children and young people
Community healthcare for children, young people and families in Dudley
We’re proud to be rated **Good** by the Care Quality Commission, and that many of our staff have won awards for their work.More than 3,000 people work for the Trust and just like the population we serve, we’re made up of diverse cultures and backgrounds. Our staff take pride in supporting and living our values.

**Detailed job description and main responsibilities**:
*Responsible for the procurement of goods and services for the Estates & Facilities *Helpdesk and teams associated with its use delivering non pay elements of the service within a defined budget.
*To take responsibility for the overseeing of an effective and timely external/internal Estates and Facilities Helpdesk service for the Trust. Ensuring that procedures are in place for staff to follow in correctly recording and chasing of jobs
*Responsible for implementing local and Trust wide initiatives that improve the Estates & Facilities Helpdesk Services.
*Reporting of and progress reporting of estates maintenance and other departmental jobs.
*Responsible for providing a safe Estates & Facilities Helpdesk Services.

**Person specification**:
**Education/Qualifications**:
Essential criteria:
*Educated to good standard of education, attaining a minimum of GCSE grade C in Maths and English or equivalent key skills qualification
*Relevant tertiary qualification in Leadership/Management, eg. CMI Level 3 NVQ Certificate in Management (QCF), ILM Certificate in Management or relevant experience and competencies of working at senior level.
*Experience and understanding of NHS budgets and financial management gained either by extensive work experience or through study and qualification
Desirable criteria:
*Relevant qualification in Business Administration or extensive experience of working in an NHS Reception/administration environment.
**Experience**:
Essential criteria:
*Experience of working within Estates and Facilities Services or other admin role within the NHS or similar large complex multidisciplinary organisation
*Experience of developing good relationships with stakeholders
*Experience in the implementation and ongoing management of facilities related risk management policies and procedures.
Desirable criteria:
*Experience in the management and/or supervision of staff within the NHS or other care sector or similar large complex multidisciplinary organisation
*Experience of working in a mental health/Learning disab

  • Team Leader

    3 months ago

    Wolverhampton, United Kingdom Cineworld Group Plc Full time

    **Team Leader - Wolverhampton**: Location Wolverhampton Business Area: Cineworld Cinemas Job type: Full Time Contract Contact name: Avi Ghataore Job ref: 074116 Published: about 3 hours ago **Team Leader** If it is a little more responsibility that you are after, the Team Leader role is just for you. You and your team will be out there as the face of...

  • Team Leader

    3 months ago

    Wolverhampton, United Kingdom Wiggle Full time

    **Vacancy Name** - Team Leader **Vacancy No** - VN386 **Location** - Wolverhampton **Employment Type** - Permanent **Duration** **Type of Role** - Full-time **If Rotating Shifts, please detail** - n/a **Job Advert** - WiggleCRC are looking to recruit a - **Team Leader **to join the team in either our - **Wolverhampton Warehouse**!**What will you be...

  • Team Leader

    3 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom Bella Italia Full time

    At Bella Italia, we cherish the moments spent with family and friends, sharing delightful meals and the warmth of the Italian dining experience.If you share our passion for pizza and pasta, consider joining our Front of House team as a Team Leader.Why Choose Bella Italia?Enjoy a 50% discount on food and beverages across all Big Table Group brands.Benefit...

  • Team Leader

    3 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom Bella Italia Full time

    At Bella Italia, we cherish the moments spent with friends and family, enjoying delightful meals and the warmth of the Italian dining experience.If you share our passion for pizza and pasta, consider joining our Front of House team as a Team Leader.Why Choose Bella Italia?Enjoy a 50% discount on food and beverages across all Big Table Group brands.Benefit...

  • Team Leader

    3 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom Bella Italia Full time

    At Bella Italia, we cherish the moments spent with family and friends, enjoying delightful meals and the warmth of the Italian dining experience.If you share our passion for pizza and pasta, consider joining our Front of House team as a Team Leader. This role is perfect for those who thrive in a vibrant atmosphere.Why Choose Bella Italia?Enjoy a 50% Employee...

  • Team Leader

    3 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom Bella Italia Full time

    At Bella Italia, we cherish the moments spent with family and friends, enjoying delightful meals and the warmth of the Italian dining experience.If you share our passion for pizza and pasta, consider joining our Front of House team as a Team Leader.Why Choose Bella Italia?Enjoy a 50% Employee Discount on food and beverages across all Big Table Group...

  • Team Leader

    3 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom Bella Italia Full time

    At Bella Italia, we cherish the moments spent with family and friends, enjoying delightful meals and the warmth of the Italian dining experience.If you share our passion for pizza and pasta, consider joining our Front of House team as a Team Leader.Why Choose Bella Italia?Enjoy a 50% Employee Discount on food and beverages across all Big Table Group...

  • Team Leader

    3 months ago

    Wolverhampton, United Kingdom AJ Case Management Full time

    **Team Leader - Wombourne near Wolverhampton** This is an exciting opportunity to support our client who requires a Team Leader to help set up and lead a support team for him. The role involves ensuring the smooth running of support and rehabilitation for the client. He has a serious traumatic brain injury and lives in his own home. The support team will...

  • Team Leader

    3 months ago

    Wolverhampton, United Kingdom AJ Case Management Full time

    **Team Leader - Wombourne near Wolverhampton** This is an exciting opportunity to support our client who requires a Team Leader to help set up and lead a support team for him. The role involves ensuring the smooth running of support and rehabilitation for the client. He has a serious traumatic brain injury and lives in his own home. The support team will...

  • Manufacturing Team Leader

    3 months ago

    Wolverhampton, United Kingdom Jam Staffing Solutions LTD Full time

    **Team leader** We are seeking a Team leader to join our client's team in Wolverhampton. our client produce quality formed metal fabrications. As a team leader, you will be responsible for day to day running of the shop floor to ensure efficient production processes. Previous experience in tube bending would be advantageous. **Role of Team leader**: -...

  • Team Leader

    3 months ago

    Wolverhampton, United Kingdom Restore Digital Full time

    **Business Unit: Restore Digital** **Location: Willenhall, Wolverhampton, WV13 3XB** **Contract Type: 3 Month Fixed Term Contract - Full Time** **Hours: 40 (Monday to Friday)** **Salary: £26,374.40** - Are you an experienced Team Leader looking for a new challenge? Restore Digital in Willenhall is offering an exciting opportunity for a proactive...

  • Team Leader/ Quality

    3 months ago

    Wolverhampton, United Kingdom Pertemps Network Group Full time

    **Job Description**: Are you an experienced production team leader/ Quality Inspector seeking a new opportunity within Wolverhampton? If so, look no further! As we may have the role for you. Pertemps are currently recruiting on behalf of our client based in Wolverhampton. Our client is on site at a well-known manufacturing facility. The role will be working...

  • Foundry Team Leader

    2 months ago

    Wolverhampton, United Kingdom Fortune Brand Innovations Full time

    Ready to Lead a Dynamic Team and Shape the Future of Foundry? Are You Passionate About Quality and Innovation? Can You Inspire and Guide a Team to Excellence? We are currently on the hunt for a motivational Foundry Team Leader to join our dynamic and aspiring team in Wolverhampton!.As our Foundry Team Leader, you will set the standard of work and...

  • Maintenance Team Leader

    1 month ago

    Wolverhampton, United Kingdom Proactive Personnel Ltd Full time

    Maintenance Team LeaderWolverhampton£48,0004 on 4 off days/nightsExperienced Maintenance Team Leader required for a large and reputable Wolverhampton based plant offering competitive salary, excellent overtime availability and additional earning potential. You will be leading a diverse team of engineers and operators from various sectors and become a valued...

  • Maintenance Team Leader

    2 months ago

    Wolverhampton, United Kingdom Proactive Personnel Ltd Full time

    Maintenance Team LeaderWolverhampton£48,0004 on 4 off days/nightsExperienced Maintenance Team Leader required for a large and reputable Wolverhampton based plant offering competitive salary, excellent overtime availability and additional earning potential. You will be leading a diverse team of engineers and operators from various sectors and become a valued...

  • Production Team Leader

    3 months ago

    Wolverhampton, United Kingdom Recruit 12 Full time

    **Production Team Leader** **Wolverhampton** **Up to £35,000 (incl. Shift Allowance)** **Working Hours: 3-Shift Rotating, Monday-Friday: 06:00-14:00, 14:00-22:00 & 22:00-06:00** Reporting to a Production Supervisor this role is responsible for the day-to-day smooth running of their area. With the assistance of a Lead Operator, the Team Leader will be...

  • Manufacturing Team Leader

    3 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom Everest People Solutions Full time

    Job OverviewPosition: Manufacturing Team LeaderSalary: £30,000Employment Type: Full Time / PermanentShift Patterns: Permanent PM shifts from Tuesday to Friday, 14:45 to 23:00, and Saturday from 09:00 to 18:00, or Permanent AM shifts from 05:30 to 14:45.Company Overview:Everest People Solutions is on the lookout for a skilled and motivated Manufacturing Team...

  • Manufacturing Team Leader

    3 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom Everest People Solutions Full time

    Job OverviewPosition: Manufacturing Team LeaderSalary: £30,000Employment Type: Full Time / PermanentShift Patterns: Available in either Permanent PM shifts from Tuesday to Friday, 14:45 to 23:00, and Saturday from 09:00 to 18:00, or Permanent AM shifts from 05:30 to 14:45.Company Overview:Everest People Solutions is on the lookout for a skilled and...

  • Foundry Team Leader

    2 months ago

    Wolverhampton, United Kingdom Fortune Brands Innovations Full time

    Ready to Lead a Dynamic Team and Shape the Future of Foundry? Are You Passionate About Quality and Innovation? Can You Inspire and Guide a Team to Excellence? We are currently on the hunt for a motivational Foundry Team Leader to join our dynamic and aspiring team in Wolverhampton!.As our Foundry Team Leader, you will set the standard of work and...

  • Telesales Team Leader

    1 week ago

    Wolverhampton, United Kingdom Bell Cornwall Recruitment Full time

    Telesales Team LeaderBCR/AK/11209£30,000 base salary- OTE £(Apply online only) per month commissionWolverhamptonBell Cornwall Recruitment's client is ramping up a large sales campaign, and plans to grow their telesales team quite rapidly. In order to lead, manage and support with recruiting this new team they are sourcing an experienced Telesales Team...