Customer Service Assistant

4 weeks ago

Stroud, United Kingdom Juice Recruitment Ltd Full time

Juice is delighted to be supporting a leading client in Stroud, in their search for Credit Control Assistant on a permanent basis.

**Main duties include**:

- Resolve queries from internal and external customers and 3rd parties within specified timescales through multiple communication channels
- Identify, investigate and resolve queries
- Process and progress accounts through our internal and external debt collection processes
- Ascertain full contact details (full name, telephone & address etc) and, obtain information on (previous) customers for tracing purposes, which involves liaising with letting agents, landlords, housing associations, etc.
- Process, analyse, cleanse and format data for debt collection purposes.
- Liaising with third party debt companies and solicitors daily regarding customers’ accounts, arranging pre-disconnection visits, processing visit results.
- Liaising with other departments within the company to sort out any issues preventing debt collection.

**Skill and Experience**
- Ability to build rapport
- Confident and professional telephone manner
- Excellent attention to detail and investigative skills
- High level of numeracy, accuracy and problem-solving ability
- Experience of using multiple IT systems simultaneously
- Excellent listening skills, and verbal & written communication skills
- Ability to organise workload and multiple priorities
- Good computer literacy; adept with Microsoft Office and experience of bespoke software packages]

Working hours: 36.5 hours per week between the hours of 8.30-19.00 and 1 in 4 Saturdays

If you would like more information on this fantastic role, please contact Pippa at Juice today for immediate consideration.

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