Vat Technical Lead

3 weeks ago


Southwark, United Kingdom The Portfolio Group Full time

**Day to Day Responsibilities**:

- Line management and coaching of the VAT advice team
- Delivering top-quality super service across our advice lines - including call reviews
- Resource planning and recruitment support
- Liaising with other senior managers across the business, particularly the content team and product team to identify opportunities
- Supporting colleagues and providing reviews and second opinions where required
- Maintaining a strong working knowledge of VAT legislation and developments
- Assisting with the advice service
- Liaising with customers to understand their requirements
- Using the online portal system and workflows, including 'booking' of hours against the customers' consultancy bank etc, to control the workflow and enhance the customer experience.

**What you Bring to the Team**
- Relevant experience and qualifications
- Ability to organise and prioritise workload in a fast-paced environment and above all get things done - a can do attitude
- Ability to mentor, coach and develop the team
- Ability to work under pressure to tight deadlines
- Effectively manage and motivate the team, with a can-do positive attitude
- Possess strong communication skills
- A collaborative approach with clients, managers and across the team
- Attention to detail, customer service and working to delivery deadlines
- A willingness to contribute towards development and improvement of products and service

**Why Join?**

This is a fantastic multi award-winning place to work. The office is fast-paced and busy so we look for colleagues who have a positive and results focused attitude and the ability to prioritise workload and work on their own initiative. The management teamwork closely together to build a strong team ethos and maximise the client experience with our business objectives at heart. So, if you are ambitious, focused and have a passion, we want to hear from you.

**P968895CCR12**

**INDTAX


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