IT Support Helpdesk Apprentice

2 weeks ago


Dorchester, United Kingdom QA Ltd Full time

**Employer description:**

Squire Technologies are based in the South West of the UK in Dorchester which offers a great country based lifestyle with good access to outstanding coastline and maritime facilities.

They have had year-on-year growth providing Carrier Grade Telecoms Products and Services to the Telecommunication Industry with deployments in more than 70 countries.

**Overview**:
You will have the opportunity to gain valuable skills and experience as you complete a IT AWS Cloud Support Specialist - Level 3 Apprenticeship.

**What’s in it for you:**

Your role will be part of the Support Team within a dynamic and busy local Telecommunications Company and will work alongside individuals who are highly experienced and experts in their field.

This is a good opportunity for the right individual who is looking for a career in Telecommunications and wants to learn.

**Duties:**

**You will be responsible for**:

- Learning and becoming proficient in support systems and procedures
- Recording cases for customer faults
- Undertaking/assisting with IT/telecoms related projects
- Provide support to other members of the Support Team
- Understanding and configuring telephone systems
- Shadowing senior staff

**What we are looking for:**

**You will need the following skills**:

- Excellent written and spoken English
- Confident communicator
- Team player
- Able to work on own initiative
- Self-starter
- Punctual
- Reliable
- Motivated

**Entry requirements:**
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**Working week**:
37.5 hours per week, Monday to Friday 9am to 5:30pm with 1 hour lunch break.

**Future prospects**:
**Important information**:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.



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