North Tyneside Talking Therapies Admin Assistant
7 months ago
North Tyneside Therapies Service is seeking to appoint enthusiastic and motivated Administrative Assistants (more than one post) to provide a wide range of clerical support to our team.
Applicants should have previous experience working in an office environment and obtain excellent communication skills. You will need to have the ability to prioritise your workload, maintain flexibility in the workplace and respond quickly to urgent queries from a variety of staff and patients.
Excellent word processing and IT skills are required and applicants should be competent in using a range of MS Office packages. Experience in using databases would be desirable. The post holder must be willing to work flexible hours (and cover an evening clinic one day per week on a rotational basis up to 7.30 pm on an evening) and be willing to travel to any base within North Tyneside.
The post holder/s will deal efficiently and effectively with telephone enquiries, ensuring accurate and timely recording and passing-on of messages and redirecting callers as appropriate. To provide assistance with general enquiries to telephone and face-to-face callers.
Collection /input of statistical information utilizing IT systems to support service development and audit. Contribute to review, redesign, implementation and evaluation of administrative systems and processes.
Maintain an electronic diary of room bookings. Maintain filing systems, manual and computerised and assist in the retrieval of required information/files as appropriate.
Receive and record messages for staff bringing to the attention of the Senior Administrator or other staff members as appropriate.
Assist in the sorting and distribution of incoming and outgoing mail.
Maintain accurate records of incoming and outgoing goods and services, as delegated. Distribute reports, minutes, etc as directed.
Data entry onto local Database and Excel spreadsheets. Data entry onto the patient computerised record. Support the Administrative staff to maintain stationery supplies and equipment stock control system for the Service.
Scanning of patient records onto a computerised system. Work within Policies and Procedures at all times.
Attend relevant mandatory training.
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do, and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.
The post holder/s will work with people with different cultural backgrounds and ages, will respect diversity, and will be committed to equal opportunities.
The post holder/s will recognise the importance of people's rights, and act in accordance with legislation, policies and procedures. To role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the trust. This means demonstrating a consistent leadership style which (a) engages, enables and empowers others (b) uses coaching to promote ownership of learning and quality improvement and (c) facilitates team working and collaboration within teams / departments and across organisational boundaries.
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