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Motor Claims Handler

4 months ago

Northampton, United Kingdom Auto-Rescue Logistics Full time

**Motor Insurance Claim Handler**

Auto-Rescue Logistics (ARL) provides 24/7 vehicle recovery & breakdown services to motor insurers, car and commercial fleets, salvage companies, transport and coach operators, and body shops. ARL also provides an out of hours insurance claims and call handling service to motor insurers and accident management companies.

**We are looking for someone who**:

- Is helpful and confident on the telephone
- Can use their own initiative
- Can work as part of a team as well as independently
- Can provide quality customer care and understands the importance of a good customer journey
- Is reliable
- Is willing to learn
- Is methodical and conscientious
- Can multi-task and be proactive
- Has a positive outlook to life and your career

**Duties include**:

- Handling incoming and outbound calls - dealing with businesses and the motoring public
- Taking inbound calls relating to insurance claims and processing the calls accordingly
- Building customer relationships and providing second to none customer service

**Required Education, Skills and Qualifications**

Given the nature of the role you should have a confident approach and good telephone manner to speak with businesses and the motoring public. A helpful attitude and enthusiasm are essential when joining us. You must also have experience using Microsoft programmes such as Outlook and Word. We offer full in-house training with support and guidance, no previous experience within this sector is necessary.

**Working Hours**: We work to a six week rota so you know your shifts well in advance. On weekdays you will be working 2 or 3 evenings a week working 17:00 to 23:00 or 18:00 to 00:00. You will also work day shifts every other weekend either 08:00 to 16:00, 09:00 to 17:00, 11:00 - 19:00, 13:00 to 21:00 or 14:00 to 22:00. One of your working weeks will be 18 hours (3 evenings a week) and the other week will be 28 hours (2 evenings a week plus the weekend days), this averages as 23 hours a week.

We currently have a hybrid working model in place, working two days in the office and the other days remotely.

Your training will be conducted in office for the first two weeks, once ready to work independently, you will begin your hybrid working.

You will need to have a smart phone/tablet to allow us to video call when needed, as well as a working space at home and a good internet connection.

All IT equipment will be provided and will need to be collected from our office.

**Benefits**
- Fantastic in-house training is provided which includes a mentoring stage so you feel comfortable and confident before you start working independently
- Company pension scheme
- Free on-site staff parking
- Contributions towards eye tests and glasses
- Casual dress code
- Private health insurance & Death in service insurance
- Additional holiday days are awarded for length of service

(some benefits require a minimum term of employment served before they can be claimed).
- **Auto Rescue Logistics are an equal opportunities employer.**_

**Job Type**: Part-time
Part-time hours: 23 per week

**Salary**: £9.60 per hour

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Life insurance
- On-site parking
- Private medical insurance
- Wellness programme
- Work from home

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Weekend availability

COVID-19 considerations:
We are following all governments guidelines

Work Location: One location