Head of Ticketing and Hospitality

6 months ago

Nottingham, United Kingdom Nottingham Forest Football Club Full time

**Contract**: Full Time, 37.5 hours a week, plus home match days

**Location**: The City Ground, Nottingham, NG2 5FJ

**Working Arrangements**: On site

**Closing Date For Applications**: Monday 18th December

We are excited to start the search for an experienced, commercially-driven, and passionate **Head of Ticketing and Hospitality** to join our business and perform a key role within Nottingham Forest Football Club.

As part of the role, you will be driving a sales culture within the business, setting realistic but challenging seasonal strategy and relevant KPIs to optimise revenue generation. You'll operate as a key leader in our commercial team, with accountability for all of our ticketed sales (match days and events), encompassing season tickets, general admission ticketing and hospitality experiences. In addition, you'll be an experienced people manager and support the growth and personal development of our Ticket Office and hospitality sales teams.

This is a great opportunity to join Nottingham Forest at an exciting time and be part of a successful Club that is passionate about its people.

**The Perks of the Job**:

- Opportunity to access tickets for events at The City Ground.
- Employee Assistance Programme.
- Access to high street and gym discounts.
- Discount within our Club shop.
- Free on-site parking.

**Key Tasks and Responsibilities**:

- ** Strategy**: Play a key role in the development of the seasonal stadium and hospitality ticketing and membership strategies and pricing plans, to maximise revenues; oversee the delivery of our annual season ticket renewal process and issue; develop and deliver a calendar of non-match day events (e.g. away day experiences, golf days, awards events etc); work alongside the Senior Leadership Team, and the Club Chairman, in relation to the strategic development of our Stadium (the City Ground) and future supporter offerings (i.e. the development of new lounges and ticketing operations).
- **Leadership**: Lead the Ticket Office and Hospitality teams; review operational structures and resourcing plans, support individual development and team engagement; develop continuous training opportunities for all employees and casual team members.
- **Supporter and Guest Communication**: Champion customer experience and service at all touchpoints; ensure the development of robust supporter communication channels, including the prompt resolution of queries and complaints.
- **Supporter and Guest Experience**: Oversee the matchday hospitality experience; ensure customer satisfaction levels, customer retention and continuously high service delivery from third party suppliers; to develop unique and engaging match day entertainment and memorable moments for our hospitality customers; review and continuously improve our hospitality packages, and food and beverage offering.
- **Communication and Marketing**: Work with our marketing team to develop a seasonal communication strategy for ticketing, hospitality, events and memberships to drive attendance, engagement and revenue; review effectiveness of campaigns and continuously seek to innovate in attraction campaigns.
- **Collaboration**: Represent the ticketing and hospitality teams at all pre
- and post
- match meetings; engage and involve relevant individuals and departments regarding initiatives and operational delivery; work proactively with relevant external agencies and partners aligned to ticketing and access control.
- **Budget, Data and Reporting**: Proactively monitor the financial budget and provide regular Board reporting; develop data dashboards and report regularly on delivery against relevant KPIs; liaise with all club stakeholders regarding timely communication and reporting of key information.
- **Brand**: Ensure that all ticketing activity, from design to customer service and match day delivery, is conducted in line with Nottingham Forest Football Club’s brand strategy, where our supporters remain the heart of each-and-every activity.

**Skills, Experience and Knowledge**:

- A solid background in events or sports ticketing, ideally within elite football.
- Ability to balance strategic planning with hands-on operational delivery as needed.
- Adept at developing and delivering robust ticketing, marketing, and customer acquisition/retention strategies.
- Solid knowledge of ticketing systems; knowledge and use of Ticketmaster Sport XR and TeamCard access control systems are advantageous.
- A natural leader of people and experience in growing a thriving team.
- Experience of setting and working to deadlines, sales targets and KPIs.
- Experience of process development and continuous improvement programmes.
- Confident and articulate communicator capable of inspiring strong collaboration.
- Solid in person and telephone customer service experience, within fast-paced environments.
- Well organised, able to prioritise and a keen eye for attention to detail.
- Adept at sales budgeting, forecasting, data/trend analys

  • Head of Hospitality

    6 months ago

    Nottingham, United Kingdom Ruddington Manor Care Centre Full time

    Job Advert **New Career, New You, New Opportunity; New Care!** Our stunning care home Ruddington Manor Care Centre is a purpose built care home facility in Wilford, Nottingham. The home is registered to provide care to 66 residents who have a variety of care needs including residential and nursing. Ruddington Manor is rated GOOD in all domains by CQC. We...

  • Hospitality Receptionist

    6 months ago

    Nottingham, United Kingdom National Ice Centre & Motorpoint Arena Full time

    The Motorpoint Arena Nottingham is looking for a Hospitality Receptionist to join our hospitality team and support on the delivery of events at the venue. We are looking for a customer focused person to join our team and contribute to delivering fantastic service to all our customers! **What you will be doing** - Playing a leading role within the...

  • Head of Hospitality and Catering

    6 months ago

    Nottingham, United Kingdom Nottingham Trent University Full time

    **Build a Rewarding Career.**: **Doing things differently.**: **Head of Hospitality & Catering**: £63,702 - £71,052 per annum (pro rata) **About the Role**: As the Head of Hospitality and Catering, you will lead a substantial operation spanning four campuses. Your responsibilities extend to overseeing numerous retail outlets and a broad portfolio...

  • Deputy Head Chef Lead

    2 hours ago

    Nottingham, Nottingham, United Kingdom University of Nottingham Full time

    We are looking for a highly skilled and organised individual to join our team as Deputy Head Chef Lead. In this role, you will assist the Head Chef in managing the kitchen and dining room team, ensuring that high-quality food is served to students and conference guests.About the RoleAssist the Head Chef in managing kitchen operations, including food...

  • Head of Psychology

    6 months ago

    Nottingham, United Kingdom HRG and Partners Ltd Full time

    **Head of Psychology** Location Calverton Road, Arnold, Nottinghamshire NG5 8PT Salary £75,000 Hours 37.5 Vacancy Type Permanent - Full Time The Hospital is near Nottingham, provides acute and psychiatric intensive care services to those in need across Nottinghamshire. We work closely with referring Trusts to achieve minimum lengths of stay, and are...

  • Head of Food Services

    5 hours ago

    Nottingham, Nottingham, United Kingdom University of Nottingham Full time

    Join our dynamic team as Head of Food Services and take on the exciting challenge of managing the university's catering operations. As a key member of our senior leadership team, you will be responsible for developing and implementing strategies to enhance the quality and diversity of our food offerings.About the RoleDevelop and implement catering strategies...

  • Hospitality Manager

    4 weeks ago

    Nottingham, Nottingham, United Kingdom edyn Full time

    Head HostWe are seeking a highly skilled and experienced Head Host to join our team at SACO Nottingham. As a key member of the reception team, you will be responsible for supervising and training the House Host team, providing exceptional guest service, and ensuring a memorable experience for our guests.Key Responsibilities:Be the primary point of contact...

  • Hospitality Assistant

    6 months ago

    Nottingham, United Kingdom Ruddington Manor Care Centre Full time

    Job Advert **New Career, New You, New Opportunity; New Care!** Our stunning care home Ruddington Manor Care Centre is a purpose built care home facility in Wilford, Nottingham. The home is registered to provide care to 66 residents who have a variety of care needs including residential and nursing. Ruddington Manor is rated GOOD in all domains by CQC. We...

  • Head and Neck Oncology Specialist

    3 weeks ago

    Nottingham, Nottingham, United Kingdom NHS Full time

    Nottingham University Hospitals NHS Trust OpportunityWe are seeking a highly skilled Head and Neck Oncology Specialist to join our team at Nottingham University Hospitals NHS Trust. This is an exciting opportunity to work in a comprehensive Head & Neck service, providing expert care to patients with head and neck cancers.About the RoleThe successful...

  • Head and Neck Surgeon

    3 weeks ago

    Nottingham, Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    We are seeking a highly skilled Head and Neck Surgeon to join our oncology team at Nottingham University Hospitals NHS Trust.This is an exciting new full-time post offering 10 programmed activities (PAs). The successful candidate will be based at NUH and may periodically provide support to King's Mill Hospital, serving a population of at least 2.5 million...

  • Head Chef

    4 days ago

    Nottingham, United Kingdom Off To Work Full time

    Job Role: Head ChefLocation: NottinghamSector: Private EducationSalary: £45,000Benefits - £45,000 Starting Salary Monday to Friday mainly with some weekends required Parking on site Leading Catering Company Food / Travel Discounts shareable with family We are working with a leading Contract Catering company for Private Education site in Nottingham,...

  • Head of Digital Products

    6 months ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    NHS AfC: Band 8c **Main area** - Corporate Services, Digital & Information **Grade** - NHS AfC: Band 8c **Contract** - 12 months (Fixed term or Secondment) **Hours** - Full time - 37.5 hours per week **Job ref** - 164-5563844 **Site** - City Hospital/Queens Medical Centre with significant remote working **Town** - Nottingham **Salary** - £70,417 -...

  • Hospitality Assistant

    6 months ago

    Nottingham, United Kingdom Ruddington Manor Care Centre Full time

    **New Opportunity, New Career; New Care!** Our stunning care home Ruddington Manor Care Centre is a purpose built care home facility in Wilford, Nottingham. The home is registered to provide care to 66 residents who have a variety of care needs including residential, nursing and dementia residential. Ruddington Manor is rated GOOD in all domains by CQC and...

  • Head of HR

    3 weeks ago

    Nottingham, Nottingham, United Kingdom Express Recruitment Full time

    About the PositionWe are seeking an exceptional individual to fill the role of Head of HR & People at Express Recruitment. As the head of our HR department, you will be responsible for fostering a positive company culture, developing talent, and driving a wide range of people and operations functions.Salary and BenefitsA competitive basic salary for the...

  • Head of Clinical Planning

    6 months ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    As Head of Clinical Planning you will be play a pivotal role in driving forward a once-in-a-generation programme to redevelop our hospitals - the Queen’s Medical Centre and City Hospital. We are one of the biggest and busiest NHS Trusts in the country and our teams at NUH make a difference every day. We provide a range of national and internationally...

  • Head of Culinary Operations

    3 weeks ago

    Nottingham, Nottingham, United Kingdom Accor Full time

    Become a Part of Our Culinary Team as a Head ChefAre you a talented and ambitious chef looking for a new challenge? We are currently seeking an exceptional Head Chef to join our team at the Mercure Nottingham Sherwood Hotel. This is an exciting opportunity to work for a global hospitality leader and contribute to delivering exceptional dining experiences to...

  • Bank Hospitality Assistant

    6 months ago

    Nottingham, United Kingdom Ruddington Manor Care Centre Full time

    New Career, New You, New Opportunity; New Care! Our stunning care home Ruddington Manor Care Centre is a purpose built care home facility in Wilford, Nottingham. The home is registered to provide care to 66 residents who have a variety of care needs including residential and nursing. Ruddington Manor is rated GOOD in all domains by CQC. We provide the...

  • ENT Specialist with Oncological Head and Neck Surgery Expertise

    3 weeks ago

    Nottingham, Nottingham, United Kingdom Wales Medicines Strategy Group Full time

    We are seeking a highly skilled ENT Specialist to join our team at Nottingham University Hospitals NHS Trust. The successful applicant will have expertise in oncological head and neck surgery and be able to provide high-quality patient care.Job OverviewThis is an exciting new full-time post that offers the opportunity to work in a comprehensive head and neck...

  • Head Chef

    6 days ago

    Nottingham, United Kingdom Off To Work Full time

    Job Title: Head Chef - Education Sector Salary: £45,000 Location: Nottinghamshire We are seeking a passionate and experienced Head Chef to join our clients team in a unique and exciting role within an educational setting. This is a fantastic opportunity for a skilled Head chef to create an impact in an environment that truly values quality and nutrition...

  • Deputy Head of Procurement

    6 months ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    NHS AfC: Band 8b **Main area** - Procurement **Grade** - NHS AfC: Band 8b **Contract** - Permanent: Hybrid working - Three days home based **Hours** - Full time - Home or remote working 37.5 hours per week **Job ref** - 164-5091040-B **Site** - City Hospital **Town** - Nottingham **Salary** - band 8b £56,164 to £65,262 (Plus up to £6k...