Army - Site Receptionist

1 week ago

Andover, United Kingdom Ministry of Defence Full time

**Details**:
**Reference number**:

- 278179**Salary**:

- £22,220**Job grade**:

- Administrative Officer- E1**Contract type**:

- Permanent**Business area**:

- MOD - Army**Type of role**:

- Administration / Corporate Support**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- ANDOVERAbout the job

**Job summary**:
Do you want to be a part of one of the world’s leading Defence organisations, offering a significant contribution towards the delivery of a wide-reaching and high priority of Defence support? Join the Ministry of Defence and have a future that matters Be Proud; Be Challenged; Be Unique.

We are passionate about delivering great things for our customers, but we also know you will have a life outside work; we respect your priorities, and our industry leading flexible working practices will give you real freedom to balance work and life.

We employ talented people who challenge and guide each other. At the Ministry of Defence, you will work within the highly capable team of Internal Communications who will support you to develop your skills, knowledge, and experience.

The Andover Support Unit (ASpU) supports over 4,500 personnel both military and civilian within Army Headquarters and other units within Marlborough Lines in Andover. The Support unit comprises of 13 departments with a diverse workforce with roles ranging from contract manager, site security officer, transport control officer, H&S officer, travel clerks, unit admin clerks, transport clerk, reception clerks’ gym instructors, drivers, and storekeepers.

Site reception is the initial point of contact with visitors and staff, they provide security checks and passes to ensure all personnel who enter site are authorised to do so.

We are looking for a motivated, hardworking, reliable individual with attention to detail who works well within a team but also has the ability to work alone when required.

This position is advertised at 37 hours per week

**Job description**:
This role is pivotal to support the Head of Establishment security policy in accordance with entry of Marlborough Lines. The post holder will be directly responsible to the Reception Manager providing effective first line security access procedures to all staff and visitors to Marlborough Lines.

The Job Holder is primarily responsible for issuing site passes (permanent and temporary), conducting vetting checks utilising the National Security Vetting Portal, creation of event/VIP passes as per programmes, maintenance of Vetting databases, general office administration.

Individuals should be comfortable working with data, have attention to detail, good customer service skills and be prepared to adapt to changing priorities.

This position is advertised at 37 hours per week

**Person specification**:

- We’re looking for someone with strong interpersonal skills and the ability to build and maintain great working relationships. You’ll be a good communicator who can build rapport with all staff and visitors and have a keen eye for detail. You’ll be IT proficient helping to work diversely within the team to drive efficiency.
- Providing initial customer focal point for all visitors and staff to Army HQ and the Marlborough Lines site.
- Verify identity and process the individual’s detail through the Site Access Management System (SAMS) and issue the relevant site pass.
- Conduct Vetting status checks through the National Security Vetting Portal.
- Maintenance of vetting databases as required by the Personnel Vetting Records Officer (PVRO) and/or Establishment Security Officer (ESyO).
- Creation of Event / VIP passes as per programmes and nominal roles or as directed.
- General office administration, including maintaining stock levels for SAMS and all supporting documents.
- A receptionist with the ASpU will have good customer service skills, be motivated, hardworking, accurate and reliable. They will also be adaptable to work within the team as well as alone when required.

Undertake any other duties as required, within the terms and conditions appropriate to the grade and role as advised by the Line Manager.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadership
- Working Together
- Communicating and Influencing
- Delivering at Pace
- Managing a Quality Service
- Making Effective Decisions
- Leadership
- Working Together
- Communicating and Influencing

**Benefits**:
As a civil servant working alongside the Army, you will be part of a forward-looking organisation with inclusive workplace policies, excellent career prospects and a job that makes a difference.

We are passionate about Smarter Working and believe that a combination of flexible working practices, digital technology and modern workspaces will give you the opportunity to enjoy a healthy work-life balance, while ensui

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