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Home Ownership Officer

3 months ago

Southwark, United Kingdom CRA GROUP LIMITED Full time

6 months contract with a Local Authority_

**Job Summary**:

- As a Home Ownership Officer, you will be responsible for providing a high quality, customer focused and responsive service to Lewisham Homes homeowners.

**Key Duties/Accountabilities**:

- Proactively manage a variety of RTB and home ownership functions within procedural & legislative deadlines.
- Have a thorough knowledge and understanding of RTB / Collection / Service Charge legislation and communicate this clearly and precisely to others in writing, interview, and telephone.
Build good working relationships with the local Tenant and Residents’ Associations. Attend out of hours meetings as required.
- Respond to correspondence and complaints and provide drafts for member’s enquiries.
- Identify and record details of vulnerable residents, signpost residents for support as required.
- Ensure safeguarding concerns are acted on immediately and in compliance with the safeguarding procedure.
- Investigate complex cases, work collaboratively with other departments, partners and stakeholders to ensure multi agency responses to complex cases and carry out home / estate visits / inspections in a lone working capacity as required.
- Take legal action as necessary. Ensure all legal paperwork is completed to a high standard. Attend court hearings (including tribunal & mediation), always representing the organisation positively.
- Keep up to date with all relevant legislation and good practice issues relating to the role.

**Essential Experience Required**:

- Experience of dealing with research, problem solving in relation to time and priority and produce written reports is essential.
- Experience of managing high level customer service is essential.

**Additional information to note**:

- Working hours: 36 hours per week
- The role is Hybrid with minimum two days a week in the office.- The closing date for this position is 18_th_ February 2024_